Job Objective:The Vice President, Technology Delivery is responsible for establishing and leading the enterprise technology delivery model that enables reliable, efficient, and customer-focused execution of technology initiatives. This role provides strategic leadership for technology portfolio governance, delivery excellence, service management, organizational change, and end-user technology experience to ensure technology investments deliver measurable business value.
Duties and Responsibilities:- Develops and executes the enterprise technology delivery strategy, aligning technology execution with organizational priorities and business objectives.
- Establishes and leads the technology operating model, integrating portfolio governance, delivery management, service management, organizational change, and end-user experience into a cohesive execution framework.
- Leads enterprise technology portfolio governance, including prioritization, resource planning, delivery cadence, executive governance, and portfolio reporting.
- Champions the organization's agile transformation by establishing governance, delivery methodologies, coaching frameworks, and operational standards that improve delivery performance and organizational agility.
- Establishes enterprise technology governance processes to improve transparency, accountability, risk management, and decision-making across technology initiatives.
- Provides executive oversight of technology service management processes, including incident, problem, change, release, knowledge, configuration, asset, and service level management.
- Leads the modernization of technology support services by driving continuous improvement across help desk operations, desktop support, field support, self-service capabilities, knowledge management, and AI-enabled support solutions.
- Develops and executes strategies that improve the end-user technology experience through enhanced support models, communications, training, adoption, and employee engagement.
- Partners with business leaders to ensure major technology initiatives include effective organizational change management, stakeholder engagement, communication, training, and adoption strategies.
- Establishes enterprise service delivery standards, key performance indicators, executive dashboards, and operational scorecards to measure technology delivery effectiveness, customer satisfaction, and business value realization.
- Leads governance forums and executive operating cadences that provide visibility into technology demand, delivery health, change risk, service performance, and strategic priorities.
- Collaborates with Infrastructure, Applications, Information Security, Data, Product, and Digital teams to improve cross-functional delivery, operational effectiveness, and customer outcomes.
- Develops and manages strategic relationships with technology vendors and service providers, ensuring delivery quality, operational performance, and contractual compliance.
- Leads financial planning activities for technology delivery functions, including budgeting, resource planning, investment prioritization, and operational performance management.
- Builds, develops, and mentors high-performing leaders while fostering a culture of accountability, collaboration, innovation, continuous improvement, and customer focus.
- Performs other duties as needed.
Required Experience and Education:- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field preferred.
- Master of Business Administration or related advanced degree preferred.
- 15+ years of progressive technology leadership experience across technology delivery, portfolio management, service management, enterprise transformation, or related disciplines.
- 10+ years of leadership experience managing enterprise technology organizations or major technology functions.
- Experience leading enterprise agile transformations, technology governance, IT service management, and organizational change initiatives preferred.
- Professional certifications such as ITIL, PMP, PMI-ACP, SAFe, Prosci, COBIT, or related credentials preferred.
Knowledge/Skills/Abilities:- Expert knowledge of technology portfolio management, enterprise delivery governance, agile methodologies, and technology operating models.
- Comprehensive understanding of IT service management principles, service delivery operations, and technology support organizations.
- Strong knowledge of organizational change management, stakeholder engagement, communications, and technology adoption practices.
- Strong financial acumen with the ability to prioritize investments, manage budgets, and evaluate technology performance.
- Ability to translate enterprise technology strategy into operational execution frameworks, governance models, and measurable business outcomes.
- Strong executive communication and presentation skills with the ability to influence senior leaders, business stakeholders, and external partners.
- Ability to lead large-scale enterprise transformation initiatives involving multiple business units and technology organizations.
- Strong vendor management and strategic partnership capabilities.
- Advanced proficiency in Microsoft Office tools including Outlook, Word, Excel, and PowerPoint to support executive decision-making, board-level presentations, and enterprise communication.
- Ability to interpret complex reporting and ensure data-driven insights are effectively communicated to executive leadership.
Competencies:- Develops and executes enterprise technology delivery strategies that improve operational performance, business agility, and customer experience.
- Builds alignment across technology and business organizations by establishing governance, accountability, and shared delivery objectives.
- Influences executive leaders and stakeholders through strategic thinking, sound judgment, and effective communication.
- Leads organizational transformation by implementing delivery methodologies, governance frameworks, and service management practices that improve business outcomes.
- Builds high-performing leadership teams through coaching, development, succession planning, and performance management.
- Makes informed business decisions by balancing customer needs, operational risks, technology capabilities, and financial objectives.
- Uses data, metrics, and performance indicators to continuously improve technology delivery, service quality, and organizational effectiveness.
- Exercises executive judgment while leading complex initiatives, managing organizational change, and representing the technology organization with credibility and professionalism.
Working Environment/Safety Requirements/Physical Requirements:- Performs work primarily in a standard office environment and must be able to remain seated for extended periods while working on a computer, with occasional standing, walking, and lifting of light office materials.
- Travel up to 25% may be required to support business operations, technology initiatives, and vendor relationships.
Other Pertinent Job Information:- This position includes direct reports and provides leadership across multiple technology delivery, service management, and transformation functions.
Disclaimer: The information in this description is not exhaustive and may evolve with business needs.
