Position SummaryAuction.com is seeking a high-performing, relationship-driven professional to manage and grow strategic partnerships with mortgage servicers and banking clients. This role blends account management, client retention, and business development, with a strong focus on driving revenue growth, expanding client engagement, and uncovering new business opportunities within existing and prospective accounts.
The ideal candidate brings a strong understanding of the mortgage servicing landscape, a consultative sales mindset, and the ability to build trusted executive-level relationships. This individual will play a key role in protecting and growing revenue by identifying client needs, positioning value-added solutions, and expanding Auction.com's market presence across the default and real estate ecosystem.
Key Responsibilities• Serve as the primary strategic relationship manager for assigned mortgage servicing and banking clients, driving long-term partnership growth and retention
• Develop deep client relationships through proactive communication, consultative support, and consistent delivery of measurable business value
• Identify and pursue revenue growth opportunities within existing accounts, including cross-selling services, expanding geographic coverage, and introducing new asset solutions
• Support new business development initiatives through prospect research, pipeline development, outreach coordination, and proposal support
• Collaborate cross-functionally with operations, marketing, product, and leadership teams to develop customized client strategies and solutions
• Monitor client scorecards, KPIs, portfolio trends, and operational performance to identify opportunities for optimization and business expansion
• Deliver impactful client presentations, quarterly business reviews, and RFP responses that reinforce value proposition and growth opportunities
• Maintain accurate CRM reporting, pipeline activity, and account forecasting to support sales visibility and strategic planning
• Represent Auction.com at client meetings, industry conferences, and networking events to strengthen relationships and generate new business opportunities
Knowledge, Skills & Abilities• Strong understanding of mortgage servicing, default servicing, foreclosure, REO, or related banking operations
• Proven relationship management and consultative sales skills with the ability to influence and build credibility with clients
• Commercially driven mindset with a demonstrated ability to identify, develop, and close revenue growth opportunities
• Excellent verbal, written, and presentation skills with executive-level professionalism
• Analytical and strategic thinker comfortable leveraging data, KPIs, and performance metrics to support recommendations and business decisions
• Highly organized, self-motivated, and results-oriented with strong follow-through and accountability
• Proficiency in Microsoft Office and CRM platforms (Salesforce preferred)
Education & Experience• Bachelor's degree preferred or equivalent professional experience
• 3-6 years of experience in mortgage servicing, banking, default servicing, client success, account management, sales, or business development
• Experience managing enterprise or strategic client relationships preferred
• Background in revenue growth, account expansion, or consultative solution selling strongly preferred
Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate's qualifications, skills, competencies, experience, and geographic location.
In addition to base salary, this position is eligible for [list applicable: an annual performance bonus and or/commission.
Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):
- Medical, dental, and vision insurance.
- Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
- Paid Time Off (PTO), including 12 paid holidays.
The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.
The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.
Learn more about our benefits and culture at:
https://www.auction.com/lp/careers/
