The Role

We are seeking a Director or VP of Revenue Operations to architect, scale, and

optimize the revenue infrastructure across both Wishbone and Shepherd.

This is a highly cross-functional leadership role responsible for aligning Sales,

Marketing, Customer Success, Partnerships, Finance, and Data around shared

operational frameworks, reporting, forecasting, and execution.

The ideal candidate is equally comfortable operating strategically with executive

leadership and rolling up their sleeves to improve CRM architecture, funnel

design, reporting accuracy, and GTM workflows.

A unique aspect of this role is the complexity of supporting two high-growth

businesses with:
• distinct GTM motions
• separate CRMs and operational systems
• overlapping stakeholders and leadership teams
• interconnected customer journeys and partnership opportunities

This leader will help create operational clarity and scalability across both

organizations while ensuring teams are aligned around a consistent set of

metrics, definitions, and growth priorities.

What You'll Own

Revenue Operations Strategy & Leadership
• Build and own the long-term RevOps strategy across Wishbone and

Shepherd by creating scalable operational frameworks that can support

rapid growth.
• Serve as a strategic partner to executive leadership across Sales, Marketing,

Partnerships, Customer Success, Product, Finance, and Data, enabling

faster data-driven decision-making across leadership.

Revenue Systems Architecture
• Own CRM strategy, governance, and optimization across two separate

revenue ecosystems, evaluating opportunities to standardize lead flows

across each business, enabling scalable workflows.
• Build reliable forecasting models across multiple revenue streams and

GTM motions, creating a "single source of truth" across Sales, Marketing,

Customer Success and Finance.
• Develop executive dashboards and operational reporting for pipeline,

conversion, retention, expansion, and partner performance, improving

reporting trust across the organization.

Funnel Optimization & Cross-Functional Alignment
• Partner with Marketing and Growth teams to optimize the full customer

lifecycle from lead generation through retention and expansion, creating

alignment across acquisition, onboarding, account management, and

partner success workflows
• Ensure all revenue-facing teams are operating from consistent reporting

and shared goals by improving visibility into CAC, conversion, retention,

LTV, and revenue efficiency metrics

Team Leadership
• Build and lead a high-performing RevOps organization over time
• Establish strong operating cadences, accountability, and execution rigor
• Create documentation, training, and enablement processes that support

scale
• Foster a culture of analytical thinking, continuous improvement, and

operational excellence

What We're Looking For

Required Experience
• 5+ years in Revenue Operations, Sales Operations, GTM Operations, or

related leadership roles
• Experience supporting high-growth SaaS, marketplace, or multi-business

organizations
• Strong experience managing CRM ecosystems, reporting infrastructure,

forecasting, and GTM processes
• Deep understanding of marketing, sales, customer success, and partnership

funnels
• Proven ability to align multiple stakeholders across different business units

and priorities
• Experience building scalable operational systems in fast-moving

environments
• Strong analytical and financial modeling capabilities
• Excellent executive communication and organizational leadership skill

Why Join Synergy Pet Group?

Every role at Synergy touches the lives of pets, the people who love them, and the veterinarians who care for them. With a decade of sustained growth and national reach, we're building solutions that expand access to pet care, strengthen the veterinary community, and redefine how employers support pet families. If you want to do work that matters - and see your impact scaled across millions of pets - you'll find a home here.