Primary PurposeResponsible for overseeing Bright Horizons' Back-up Care Provider Operations team including provider management, provider support, provider payments, provider setup and provider compliance.
This is a remote position available in the United States. Essential Functions/Responsibilities:- Create provider supply in cooperation with network team, based on forecasted demand.
- Maximize utilization of Bright Horizons owned and controlled capacity by optimizing and expanding Bright Horizons capacity and developing new programs to meet client and customer needs.
- Manage provider relationships and hold providers accountable for backup care performance.
- Manage team responsible for provider payments.
- Responsible for participating in the design and delivery of technology solutions to increase automated fulfillment, provider interactions, communications and support.
- Establish and achieve performance targets for quality, capacity, and efficiency.
- Develop tools and processes to ensure the highest quality of care across all providers in the network - monitoring, reporting, training, and incentives.
- Drive standardization and consistency across all components of provider operations.
- Deliver solutions for all ages and stages - infant, toddler, preschool, school-age, elder care and peak days.
- Establish short and long-term strategies that drive operational delivery that is scalable and supports the ongoing growth of the backup care business.
- Work collaboratively with network strategic partnerships and the program team to solve capacity needs in all markets.
- Negotiate provider contracts that allow Bright Horizons to deliver high quality care at an exceptional value to our clients and customers.
Minimum Qualifications:- Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, Human Services, or a related field.
- An additional five (5) years of relevant professional experience may be considered in lieu of a degree.
- 15 years of progressive professional experience, including significant responsibility for strategic planning, operational leadership, and organizational management.
- 10 years of direct management and supervisory experience, including leading and developing teams and managing organizational performance.
- 5 years of experience managing and influencing internal and external stakeholder relationships, including collaboration with senior leaders, partners, vendors, or other key constituencies.
- Demonstrated experience managing complex operational functions and translating strategic priorities into effective business practices and measurable results.
- Experience developing, managing, and overseeing departmental budgets and resources.
- Proven ability to lead multiple initiatives simultaneously in a fast-paced and evolving environment while balancing competing priorities.
Preferred Qualifications:- Demonstrated success in negotiating contracts, partnerships, or other complex business agreements.
- Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to inform strategy and operations.
- Experience leading large-scale organizational, operational, or transformational initiatives.
- Experience working with executive leadership to develop and implement long-term strategic objectives.
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.Compensation:The annual salary for this position is between $163,000-$182,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
This position is also eligible for a bonus and RSUs.
Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 160 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).
Benefits:Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to apply: This role is anticipated to remain open until 9/4/26 
