Fiserv

VP ,Product Management, Services

Fiserv$220K — $330K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in Product Management.
  • Experience with SaaS platforms for SMBs or enterprise customers.
  • Strong knowledge of payments, software, commerce, and subscription businesses.
  • Proven track record of delivering customer-centric digital products.
  • Background in appointment-based software or field service platforms.

Responsibilities

  • Define and execute the long-term product vision and strategy for Services.
  • Own and optimize the expansive Services product portfolio.
  • Lead end-to-end product management from concept to commercialization.
  • Partner with Engineering to create scalable, cloud-native solutions.
  • Enhance customer experience through intuitive workflows and improved booking processes.
  • Drive financial performance and develop pricing strategies in partnership with Commercial Organization.
  • Foster collaboration across multiple departments to ensure product success.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Generous paid time off and holiday schedule.
  • Professional development and training opportunities.
  • Flexible work environment promoting work-life balance.
Full Job Description
Job Title
VP ,Product Management, Services

The VP of Product Management for the Services vertical is responsible for defining and executing the product vision, strategy, and roadmap for service-based businesses. This executive leader will build software and financial products that enable appointment-based, field service, professional services, personal care, wellness, home services, and other service-oriented businesses to efficiently manage and grow their operations.

The role will own a comprehensive Services platform that combines point-of-sale, scheduling, payments, customer engagement, subscriptions, invoicing, mobile workforce management, AI-powered automation, and embedded financial services into a seamless commerce experience. This leader will work across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, and external technology partners to deliver differentiated commerce solutions that drive customer growth, merchant retention, and revenue expansion.

What You Will Do:
Product Vision & Strategy
  • Develop the long-term vision and product strategy for the Services vertical.
  • Build a differentiated platform serving appointment-based and service-oriented businesses.
  • Define investment priorities aligned with Merchant Solutions growth strategy.
  • Identify emerging industry trends and customer opportunities.
  • Drive platform expansion through new software capabilities and financial services.


Product Portfolio
  • Own the complete Services product portfolio, including:
    • Appointment scheduling
    • Calendar management
    • Mobile POS
    • Field service management
    • Invoicing and estimates
    • Customer relationship management
    • Memberships and subscriptions
    • Digital payments
    • Mobile workforce tools
    • Team scheduling
    • AI-powered business automation
    • Embedded lending and financial services
    • Customer communications and marketing automation


Product Development
  • Lead end-to-end product management from concept through commercialization.
  • Partner with Engineering to build scalable, cloud-native solutions.
  • Deliver seamless experiences across mobile, desktop, and in-person interactions.
  • Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.


Customer Experience
  • Create intuitive workflows that reduce administrative burden for business owners.
  • Improve customer booking experiences.
  • Simplify payments and financial management.
  • Enable merchants to manage their businesses from anywhere.


Commercial Leadership
  • Own Services product financial performance in partnership with the Commercial Organization.
  • Develop pricing and packaging strategies with the Product Marketing Team.
  • Increase merchant adoption and customer lifetime value
  • Drive product-led growth initiatives.
  • Support Sales with compelling product positioning.


Cross-Functional Leadership
  • Lead a high-performing product organization.
  • Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales
  • Build strong relationships with strategic partners and ecosystem providers.


What You Need to Have:
  • 12+ years in Product Management.
  • Experience with SaaS platforms serving SMBs or enterprise customers.
  • Strong understanding of payments, software, commerce, and subscription businesses.
  • Proven experience delivering customer-centric digital products.
  • Experience in appointment-based software, field service platforms, healthcare technology, hospitality, or business management software.


What is Very Nice to Have:
  • Experience with AI-enabled SaaS products.
  • Knowledge of embedded financial services
  • Experience leading product organizations in high growth fintech or commerce companies.


Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range
$220,000.00 - $330,000.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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