VP, People Ops Shared Services

Apex Service Partners  —  People Operations

FUNCTION

People Operations

REPORTS TO

Chief People Officer

LOCATION

Tampa, FL or Dallas, TX

TYPE

Full-Time • Exempt

The Opportunity

We’re hiring a VP of People Ops Shared Services to build and run the centralized HR engine that powers 150+ locations across the country. This role exists for one reason: to absorb the technical complexity of HR — payroll, benefits, compliance, HRIS, compensation, labor, and M&A integration — so that field HR and operational leaders can stay focused on what matters most locally: talent, culture, and performance.

You’ll build scalable systems and playbooks that ensure consistent, compliant, high-quality HR execution across every market we operate in — today and as we continue to grow aggressively through acquisition and organic expansion.

This is a hands-on, high-ownership role reporting directly to the Chief People Officer. The right person is excited by scale, energized by complexity, and has a proven track record of building shared services that field teams actually love to use.

What You’ll Own

Shared Services Infrastructure

• Lead centralized delivery of Payroll, Benefits Administration, Compensation & Total Rewards, HRIS/HR Technology, Labor & Employment Law, and M&A HR Integration
• Build and maintain scalable SOPs and playbooks that create “one way, every day” execution across 150+ locations
• Reduce variance in HR operations without removing local accountability — your job is to make field HR’s job easier, not bigger

Process Standardization & Systems

• Audit current-state HR workflows and identify what should be absorbed centrally vs. owned locally; execute the transition with minimal disruption
• Drive measurable improvement in HRIS data integrity, payroll accuracy, benefits enrollment, and time-to-process across all functions
• Partner with Tech Services on a multi-year HR technology roadmap; evaluate vendors, consolidate platforms, and optimize the HR stack

M&A HR Integration

• Own the HR integration playbook for acquired companies — target full Shared Services onboarding within 5 business days of close
• Ensure new partner companies are integrated into benefits, payroll, HRIS, and compliance programs quickly and cleanly, minimizing burden on Regional teams

Compliance & Risk Management

• Lead multi-state labor law and compliance strategy; build proactive monitoring systems in partnership with Legal
• Assess employment legal exposure and develop systems to mitigate risk before it becomes liability

Team Leadership

• Build and develop a lean, high-performing Shared Services team with a genuine service culture
• Provide clear scorecards, coaching, and IDPs for direct reports; develop internal talent for future opportunities
• Be a trusted partner to field HR leaders and operational executives — solving real problems fast

Your First 90 Days

• Conduct a full audit of all Shared Services functions (Payroll, Benefits, HRIS, Comp, Labor, M&A integration): document current state, gaps, redundancies, and quick wins
• Visit markets weekly; meet every regional People Ops leader and key field operators to understand pain points and build trust
• Map HR workflows currently handled locally that belong centrally; deliver a prioritized transition roadmap to the CPO by Day 90
• Assess all vendor relationships (payroll, benefits, HRIS) for savings, consolidation opportunities, and risk

Who You Are

Must-Haves

• 10+ years of progressive HR experience with deep, hands-on expertise across at least 4 of: Payroll, Benefits, HRIS, Compensation, Labor/Employment Law, M&A HR Integration
• Proven track record building or scaling HR shared services in a multi-site, decentralized environment (100+ locations or equivalent)
• Experience integrating acquired companies into HR systems and programs at speed — M&A is in your DNA
• Strong working knowledge of multi-state labor law, compliance, and employment risk
• Fluency in HRIS platforms (Workday, UKG, ADP, or similar); comfortable owning the HR tech roadmap
• Data-driven: you set KPIs, build dashboards, and manage to metrics — not instinct
• Scrappy and resourceful: you build efficiently, don’t over-engineer, and get things done

Nice-to-Haves

• Prior experience in home services, trades, or other high-volume, blue-collar industries
• Experience in a PE-backed or rapidly acquiring company
• Prior P&L exposure or operational business partnership at the regional or divisional level

What We Offer

• Compensation: Competitive base salary, annual bonus, and equity participation in one of the fastest-growing companies in the trades
• Benefits: Medical, dental, vision, ancillary insurances, competitive PTO, sick days, holidays, and 401(k) with matching
• Location: Tampa, FL or Dallas/Fort Worth, TX (preferred). Hybrid flexibility after onboarding.
• Travel: Heavier in the first 6 months (~50–60%) to build market relationships; normalized to every 2–3 weeks thereafter
• Growth: Real equity upside in an industry leader with less than 2% market share and $3.4B in recent equity investment — the runway here is significant