CorsoCare Personal Care in Private Homes

Vice President of Operations

• Previous expeirence in Private Duty/Personal Care Services at a VP level required
• Multi-State responsibilities (Midwest)
• Office located in Brighton, MI

The Vice President of Personal Care in Private Homes is responsible for the overall strategic leadership, operational execution, and financial performance of the private duty home care division. This individual will drive business growth, ensure high-quality care delivery, and foster strong relationships with clients, employees, and key stakeholders. The Vice President will lead the development of innovative care solutions, maintain compliance with industry regulations, and create a culture of excellence in service.

Key Responsibilities:
Strategic Leadership & Growth
Develop and execute a strategic plan to grow the private duty home care business.
Identify new market opportunities, service expansion strategies, and partnerships to drive revenue.
Establish and maintain relationships with key referral sources, including hospitals, skilled nursing facilities, and senior living communities.
Stay ahead of industry trends and regulatory changes to adapt business strategies accordingly.

Operational Excellence
Oversee the daily operations of the private duty home care division, ensuring efficiency and high-quality service delivery.
Develop and implement policies, procedures, and best practices to enhance operational effectiveness.
Drive process improvements and technology adoption to enhance service quality and streamline operations.
Ensure compliance with federal, state, and local regulations, as well as industry accreditation standards.

Financial & Business Performance
Manage the division's financial performance, including budgeting, forecasting, and cost management.
Develop strategies to optimize profitability while maintaining high-quality care standards.
Analyze key performance indicators (KPIs) and adjust strategies to meet business objectives.
Oversee payer mix, private pay revenue, and reimbursement structures to ensure financial stability.

Talent & Culture Development
Build and lead a high-performing team, fostering a culture of accountability, excellence, and continuous improvement.
Attract, retain, and develop top talent in caregiving, operations, and leadership roles.
Implement training and development programs to enhance staff skills and professional growth.
Ensure strong employee engagement and satisfaction to maintain high retention rates.

Client & Community Engagement
Maintain a client-centered approach, ensuring high satisfaction and quality of care.
Develop and implement strategies to enhance client experience and improve retention rates.
Act as a spokesperson and advocate for the company within the community and industry associations.

Qualifications & Requirements:
Bachelor's degree in healthcare administration, business, or a related field (Master's preferred).
7+ years of leadership experience in home care, senior living, or healthcare services.
Proven track record of driving business growth and operational success in private duty or home care services.
Strong financial acumen, with experience in budgeting, P&L management, and revenue growth strategies.
Knowledge of state and federal home care regulations and compliance requirements.
Excellent leadership, communication, and relationship-building skills.
Ability to think strategically while executing day-to-day operations effectively.

Oversee the on the call line and implement new product lines

Oversee the private pay nursing and implement growth of program

Oversee the staffing agency and growth of program

Accountabilities:

• Pricing Strategy:
• Shared Services Partnership:
• Net Operating Income (NOI) Strategy and Execution:
• Optimal Labor Management:
• Expense Management:
• Revenue Management:
• Concessions Management:
• Viability and Integrations:
• Licensing and Renewals:
• Workforce Planning Strategy:
• Contract Management:
• Billing Team Leadership:

Skills for Success:

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive: Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively.
• Collaborator: Easily gains trust and support of peers; seen as a team player.

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