JOB DESCRIPTION:

We are seeking an experienced, strategic field operations leader to scale performance across a multi-unit franchise collision organization by strengthening execution, elevating customer experience, and developing high-performing teams through franchisee engagement, peer collaboration, and disciplined adoption of brand standards.

The Vice President of Operations will lead field execution across the franchise system-driving system-wide sales and same-store growth, improving KPI performance, and ensuring consistent execution of strategic priorities. This leader will oversee a team of Operations Managers and partner with franchisees, internal peers, and strategic partners to strengthen end-to-end processes, training, and operational discipline that increase unit profitability and retention, with measurable impact such as improving CSI and reducing cycle time.

The ideal candidate is highly data-driven, using insight to diagnose performance gaps, improve business processes, and lead change in a franchise environment. They will set and execute short- and long-term operating strategies, influence franchisee engagement and adoption, align internal peers and field leaders, and drive accountability to deliver operational excellence and store-level profitability.

How you will Own It:

• Lead and develop Operations Managers to deliver KPI excellence, drive franchisee engagement, and ensure consistent execution of brand standards across the network.
• Drive franchisee adoption of operational best practices that improve customer experience and increase unit-level sales and profitability.
• Build scalable operating rhythms and processes across franchise locations to improve sales growth, customer service, strategic account performance, and key KPIs.
• Establish strong feedback loops by seeking input and providing timely coaching to franchisees, field leaders, peers, direct reports, and business partners.

What you'll Bring:

• 5+ years of multi-unit field operations leadership in a fast-paced, high-growth organization, including leading through influence in a franchise or distributed operating model to drive sales and profit growth.
• Demonstrated ability to build trust-based franchisee relationships, influence without authority, and drive adoption of system standards and strategic priorities.
• Proven track record delivering operational excellence, customer experience, and loss prevention through consistent execution across multiple locations.
• Demonstrated ability to build positive, efficient teams through mentorship, coaching, and feedback.
• Strong ability to set a clear vision, align stakeholders, and execute from inception through measured results.
• Ability to manage competing priorities in a fast-paced, high-growth environment.
• Excellent communication skills across all levels of the organization, including franchisees, C-suite leaders, vendors, field teams, and cross-functional partners.

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Position Location:
California

Compensation Range:
$156,300.00 - $279,100.00

Compensation Frequency:
Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.