7+ years supervisory experience in maintenance or facilities management required
Residential maintenance operations experience preferred (5+ years preferred)
Demonstrated ability to lead and motivate teams to consistent high-level results
Vendor management experience required
Valid driver's license, reliable vehicle, and insurance required
Ability to calculate figures such as percentages, area, and volume
Responsibilities
Drive portfolio-level maintenance performance
Lead, manage, and coach Regional Maintenance Managers to deliver high-level maintenance operations
Align maintenance objectives with organizational vision and financial goals
Own maintenance operations budgeting and financial analysis across the portfolio
Monitor KPIs and implement corrective action plans to sustain improvements
Oversee maintenance operations, preventive programs, and capital improvement work
Ensure compliance with Fair Housing, safety, and company standards
Benefits
Comprehensive health benefits
401(k) plan with company match
Professional development opportunities
Flexible work hours
Employee recognition programs
Full Job Description
We're hiring a Vice President - Maintenance Operations to lead and elevate maintenance execution across our multi-family residential portfolio. This is a hands-on, sleeves-rolled-up enterprise leadership role for someone who loves building strong teams, driving operational consistency, and improving outcomes through clear standards, coaching, and follow-through.
Starting at $125,000 annually (more based on experience)
Why this role matters:
Maintenance performance is one of the biggest drivers of resident experience, controllable expenses, and long-term asset value. In this role, you'll lead the strategy and the execution: partnering cross-functionally, coaching Regional Maintenance Managers, identifying opportunities, implementing solutions, and personally monitoring outcomes until improvements are sustained.
If you're the kind of leader who can develop leaders, remove barriers, tighten systems, and still jump into real operational problem-solving when needed - this role is built for you.
What you'll do:
Drive portfolio-level maintenance performance
Lead, manage, and coach Regional Maintenance Managers and their teams to deliver consistent, high-level maintenance operations performance across the portfolio.
Align maintenance objectives with organizational vision, financial goals, and resident expectations.
Own maintenance operations budgeting, forecasting, and financial analysis across the portfolio.
Monitor KPIs (work orders, asset condition, resident satisfaction) and implement corrective action plans until improvement is sustained.
Execute strategic initiatives that improve quality + efficiency
Oversee maintenance operations, preventive programs, and capital improvement work through your Regional Maintenance Managers.
Ensure compliance with Fair Housing, safety, EPA, HUD, and company standards across communities.
Drive process improvements that reduce controllable expenses and advance technology platforms.
Build leaders, bench strength, and accountability
Mentor and develop Regional Maintenance Managers; create a culture of accountability and continuous improvement.
Build leadership pipeline and succession planning strategies to strengthen talent bench depth.
Model organizational values, recognize wins, and address performance gaps promptly.
Strengthen trust with stakeholders
Represent the organization internally and externally (team meetings, forums, presentations, industry events) with transparency and credibility.
Communicate maintenance performance and strategic direction effectively to stakeholders.
The leader we're looking for This role is a strong fit if you're known for:
Coaching leaders to higher performance and holding teams accountable to clear standards
Operational excellence: systems, inspections, preventive maintenance execution, and consistent performance across multiple sites
Strong business acumen: financial decision-making, analysis, and negotiation
Clear communication across field teams, executives, and diverse stakeholders
Calm, solution-oriented leadership - including during conflict resolution and customer concerns
Required Experience & Qualifications:
High school diploma or GED required
7+ years supervisory experience in maintenance or facilities management required
Residential maintenance operations experience preferred (5+ years preferred)
Demonstrated ability to lead and motivate teams (directly and indirectly) to consistent high-level results
Vendor management experience required
Valid driver's license, reliable vehicle, and insurance required
Ability to calculate figures such as percentages, area, and volume
Preferred/Strongly Preferred:
Bachelor's degree in Facilities Management, Engineering, or related field (or equivalent experience)
Certifications: CPMT strongly preferred; boilers/HVAC/OSHA desirable or ability to obtain
Familiarity with Fair Housing and safety standards
Experience with Yardi Property Management Software preferred
Advanced proficiency with Microsoft Suite (SharePoint, Word, Excel, Outlook, Teams)
