Role Summary/Purpose:

As the VP, HR – Operations, you’ll serve as a business partner for assigned clients within the Operations Servicing organization, specifically for Charlotte and Kansas City. This position plays a key role with business clients as a strategic partner, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of communication and listening to help drive results for high-performance teams, an inclusive culture, and a positive employee experience. Additionally, this role will partner with Hub leadership teams to support hub wide initiatives and drive engagement in Charlotte, NC and will own Hub HRM responsibilities in Kansas City, MO.

Essential Responsibilities:

• Provide HR business partner support for assigned clients within the Operations Servicing organization

• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management

• Develop and implement impactful engagement plans in support of Synchrony’s culture, values, and Way of Working

• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization

• Manage stakeholder and employee relationships proactively and continuously build trust in your interactions

• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions

• Lead other initiatives or projects as assigned

Qualifications/Requirements:

• Bachelor's degree or equivalent work experience

• 5+ years of increasing HR Generalist experience in Human Resources

• 5+ years of project management/strategic partnering experience

• Experience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employees

• Experience supporting a geographically diverse, matrixed client group

• Demonstrated strength in coaching, employee relations and conflict resolution

• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills

• Very strong influence, relationship building and change management skills

• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

• Ability to travel up to 33% of the time

Desired Characteristics:

• Experience within financial services and/or technology organizations

• Human Resources experience in a call center environment

• 2+ years' experience working with remote/virtual teams

• Master’s degree in Human Resources or Business-Related Field

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

Job Family Group: