Job Purpose & ScopeResponsible for managing staff and the daily fraud prevention and detection activities to protect the bank and its clients from loss. Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems. Ensures timely and accurate alert resolution, monitoring of fraud systems and queues, and provides guidance on complex alerts to maintain efficient, compliant, and effective fraud prevention operations.
Essential Job Functions- Manages staff to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
- Interprets trend analytics based on a broad variety of data sources to identify and implement solutions to reduce fraud exposure.
- Oversees team responsible for the processing of fraud alerts and reviews for incidents described within the Bank's Fraud Risk Management Program. Conducts quality reviews for fraud staff and collaborates with the Fraud Investigations team to identify Analyst coaching opportunities.
- Assesses emerging fraud trends, external threats, and proactive identification of control deficiencies to align fraud exposures to the Bank's risk appetite thresholds.
- Advises management on fraud related incidents and assists with process improvement efforts.
- Implements and improves comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with client experience.
- Collaborates with stakeholders and business partners to identify and address any control gaps.
- Acts as a fraud subject matter expert on relevant regulations and policies. May network with industry contacts to gain competitive insights and best practices.
- Focuses on achieving strong quality review results and consistent adherence to departmental standards and procedures.
- Serves as escalation point for fraud staff and responds to complex fraud claims/inquiries, service requests, suggestions, and complaints received from internal lines of business.
- Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record fraudulent activity.
- Performs fraud alert reviews derived from alert and non-alert-based sources, such as incident reports submitted by Bank employees, as necessary.
- Supports the work of department leadership while performing other duties as assigned.
Knowledge, Skills & Abilities- Comprehensive knowledge of banking laws and regulations and related compliance reporting.
- Comprehensive knowledge of investigations and investigative techniques using the Internet, public websites and third-party repositories.
- Comprehensive knowledge of fraud detection and prevention techniques and best practices.
- Ability to communicate effectively both verbally and in writing, including ability to present case facts to management.
- Ability to exercise discretion and sound judgment in decision making and maintain confidentiality.
- Ability to speak clearly and persuasively in positive and negative situations.
- Ability to communicate effectively with all levels of management and staff.
- Ability to multi-task, follow up on tasks, prioritize work projects, and meet exacting deadlines.
- Ability to work effectively both in a team environment and independently without supervision.
- Ability to manage, lead, and mentor staff.
- Ability to read and analyze data to detect suspicious behavior.
- Ability to demonstrate effective organizational, time management and project management skills.
- Ability to maintain attention to detail.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to work extended hours to accomplish work goals and objectives.
- Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company's footprint.
- Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Basic Qualifications- Bachelor's degree in Risk Management, Business, Finance, Criminal Justice, or a related field, or commensurate work experience, required.
- 5+ years of work experience in risk management, fraud investigations, fraud prevention, and/or Bank Secrecy Act reporting, required.
- 2+ years of financial institution work experience, required.
- 1+ years of supervisory work experience, required.
Preferred Qualifications:- Professional Certification (i.e., CFE, CFCI) or other related certifications, or willingness to obtain, preferred.
Job ExpectationsOperate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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