First American

VP, Division Exchange Manager

First American • $148K — $198K *
US-AnywhereRemote in North Carolina, US
Real Estate & Construction
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required; advanced degree preferred.
  • 12+ years experience managing complex cross-functional teams or projects.

Responsibilities

  • Serve as primary contact for reverse exchange inquiries from clients and partners.
  • Clarify responsibilities and communication expectations for all stakeholders.
  • Manage deal-volume and provide support during high volume or complex transaction periods.
  • Track and evaluate inquiries and performance metrics for reverse exchanges.
  • Develop and deliver training for employees on reverse exchange fundamentals.
  • Create and implement standardized processes for improving operational efficiency.
  • Engage in client presentations and business development activities.

Benefits

  • Inclusive workplace culture that embraces individuality.
  • Comprehensive medical, dental, and vision coverage.
  • 401k plan with employer contributions.
  • Paid time off and sick leave.
  • Employee stock purchase plan.
Full Job Description

WHAT YOULL DO

  • Serve as the primary national contact for new reverse exchange inquiries referred by clients, sales professionals, operations teams, and other business partners.
  • Clarify responsibilities, deliverables, deadlines, and communication expectations for all involved parties.
  • Oversee deal-volume management and provide flexible support to the reverse exchange team during periods of increased volume, complex transactions, employee absences, or other business needs.
  • Track and evaluate reverse exchange inquiries, transaction volume, referral sources, conversion rates, and revenue results; identify opportunities to improve performance and support the continued growth of the reverse exchange business.
  • Develop and deliver training for sales and operations employees regarding reverse exchange fundamentals, appropriate client situations, intake requirements, transaction timing, common challenges, and escalation procedures.
  • Identify, develop, and implement standardized processes, tools, and best practices that improve the consistency, efficiency, and scalability of reverse exchange operations.
  • Participate in client presentations, educational meetings, webinars, or other business-development activities involving reverse exchanges.
  • Build strong working relationships across national sales, operations, and reverse exchange functions.
  • Engage with executive leadership team on hiring needs, performance management, resources, and tools required for the reverse exchange team.

WHAT YOULL BRING

Required Education, Experience, Certification/Licensure

  • Bachelors degree or equivalent combination of education and experience
  • Advanced degree preferred
  • 12+ years demonstrated experience managing complex cross functional units or groups

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • Demonstrated competency in creating and executing on strategic plans
  • Proven track record of leading large, complex projects, including reverse 1031 Exchanges and build-to-suit 1031 exchanges, with multiple internal and external stakeholders and driving organizational change
  • Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
  • Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
  • Strong experience and knowledge of functional tools and infrastructure
  • Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
  • Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills
  • Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed
  • Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

Pay Range: $148,600.00 - $198,200.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we dont simply accept individuality  we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because its the right thing to do, but because its the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Finance & Insurance
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ
FAF
* Ladders Estimates

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