OverviewThe Vice President, Cash Management is responsible for providing strategic leadership and oversight of enterprise-wide cash management operations, ensuring the efficient execution of all payment processing, reconciliation, cash application, and treasury servicing activities. This role drives operational excellence through process optimization, risk management, technology enhancement, and talent development while ensuring compliance with regulatory requirements and internal controls.
The VP serves as a senior operational leader and strategic partner across the organization, overseeing complex cash management functions, managing critical stakeholder relationships, and leading initiatives that enhance scalability, automation, operational efficiency, and client service delivery. This individual is responsible for establishing and executing the long-term vision for the cash management function while fostering a high-performing and accountable team culture.
RESPONSIBILITIESStrategic Leadership & Operational Oversight- Lead and oversee all cash management operations, including incoming funds, ACH processing, wire activity, payoffs, reversals, reconciliations, payment applications, and exception processing.
- Establish operational strategy, priorities, and performance objectives aligned with organizational goals and servicing standards.
- Ensure operational scalability and efficiency to support portfolio growth, evolving business needs, and client expectations.
- Provide executive oversight of complex transactions, escalated operational issues, and high-risk items requiring advanced analysis and resolution.
- Drive operational excellence by implementing best practices, enhancing controls, and improving service delivery across all cash management activities.
- Oversee portfolio-specific processing to ensure accuracy, compliance, and adherence to servicing agreements and internal policies.
Process Transformation & Continuous Improvement- Drive initiatives focused on automation, workflow optimization, process standardization, and operational scalability.
- Identify operational risks, process gaps, and inefficiencies while implementing sustainable solutions.
- Partner with technology, accounting, servicing, and operational teams on system enhancements and process improvements.
- Analyze trends and operational metrics to improve performance and support strategic decision-making.
- Serve as a subject matter expert for cash management systems, controls, and operational processes.
Risk, Controls & Compliance- Maintain a strong control environment through oversight of reconciliations, approvals, documentation, and audit readiness.
- Ensure compliance with regulatory requirements, investor guidelines, and company policies.
- Support internal and external audits, issue remediation efforts, and reporting requirements.
- Monitor operational risks and implement corrective actions where necessary.
Stakeholder Collaboration- Partner with internal departments, vendors, financial institutions, and offshore teams to ensure seamless execution of cash operations.
- Serve as the primary escalation point for operational issues impacting servicing or financial reporting.
- Communicate operational updates, risks, and improvement initiatives to leadership and key stakeholders.
Team Leadership and Development- Lead, mentor, and develop a high-performing cash management team.
- Oversee staffing, workload distribution, prioritization, and cross-training initiatives.
- Establish performance expectations, support employee development, and promote a culture of accountability and continuous improvement.
Qualifications- Bachelor's degree in Finance, Accounting, Business Administration, or related field required.
- 10+ years of experience in cash management, mortgage servicing, banking operations, or related financial services functions.
- Proven leadership experience managing operational teams and process improvement initiatives.
- Strong knowledge of cash management operations, reconciliations, accounting principles, and transaction processing.
- Demonstrated ability to lead operational change, manage escalations, and implement process improvements.
- Strong understanding of operational controls, audit readiness, and regulatory compliance.
- Excellent leadership, communication, analytical, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, high-volume environment.
- Advanced proficiency in Microsoft Office and servicing/cash management platforms (e.g., Strategy, Servicing Director).
