This position is responsible for efficient, effective management of branch office including; ensuring established policies and procedures are followed, unequalled personal service is delivered, new customer relationships are being cultivated and existing customer's relationships are maintained. This position is responsible for the productivity and profitability of the branch.
Responsibilities- Leadership/Supervisory
- Supervise all branch operations.
- Schedule and direct branch staff meetings.
- Serve as communication link between executive management and branch employees.
- Assist all staff members in their personal career paths by ongoing training and coaching.
- Ensure branch building, grounds and equipment are properly maintained.
- Interview and select team members.
- Customer Service and Customer Retention
- Ensure that branch service standards are met.
- Counsel customers regarding financial matters, advising them on products and rates, suggesting a strategy to obtain the best results based on individual desires and resources.
- Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer's satisfaction, whenever possible.
- Production
- Ensure all branch production goals are met.
- Open business and personal accounts.
- Educate and advise on bank products and services through personal contact; loans, checking, savings, certificate of deposits, individual retirement accounts, and other retail banking services.
- Increase customer relationships by cross-selling products and services to new and existing customers.
- Solicit, originate, underwrite and close consumer loans. Manage loan portfolio with emphasis in the growth of the portfolio.
- Responsible for the daily handling of overdrafts, collections and technical exceptions on assigned customer accounts.
- Sales Programs
- Actively participate in the ASK Program.
- Participate in various professional associations and community activities to enhance the Bank's visibility and to further personal development.
- Meeting / Training / Development
- Attend and actively participate in training sessions as scheduled.
- Attend and actively participate in meetings as scheduled.
- Complete online compliance testing quarterly.
- Balance the vault on a monthly basis.
- Volunteer for at least one Bell Bank event per year.
Bell Bank Culture, Policy and Accountability Standards- Know and live Bell Bank's values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations- 6-8 years of relevant experience.
- Ability to work flexible hours to include evenings and Saturdays (where applicable).
- Must obtain and maintain an active NMLS registration.
Knowledge, Skills, and Abilities- Complete familiarity with the Bank's savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, and insurance.
- Responsible for the knowledge and application of banking laws, rules, and regulations, prescribed practices, and ethical standards that are applicable to their position.
- Accuracy and high attention to detail.
- Ability to present oneself professionally at all times.
