POSITION OVERVIEW

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Strategic Sales Leadership
  Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
• Enterprise Client Acquisition
  Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
• Relationship Management
  Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
• Solution Development
  Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
• Market Expansion
  Monitor emerging trends and identify new service opportunities to expand the company's footprint in the BPO space.
• Sales Team Development
  Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
• Performance Management
  Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
• Cross-Functional Collaboration
  Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
• Budget Oversight
  Manage the sales budget, ensuring optimal resource allocation and ROI.
• Industry Representation
  Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry
• Proven success in selling complex outsourcing solutions to enterprise clients
• Track record of exceeding revenue targets in competitive environments
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling
• Exceptional leadership, team-building, and strategic planning skills
• Strong communication, presentation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of BPO operations, market dynamics, and client needs
• Willingness to travel extensively for client meetings and industry events
• Ability to foster a culture of innovation, accountability, and continuous improvement

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.