Department: Medical Group Administration
Position is located: Cianchette Professional Blding
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Summary:
The Vice President, Administrative Operations provides enterprise-wide leadership for key administrative and patient access functions across the Provider Network, including referral management, provider credentialing, provider compensation administration, and practice operations support. This role is responsible for building and leading standardized, scalable operating models that enable timely access to care, efficient provider onboarding and support, and a seamless patient experience across a geographically distributed system. Working closely with physician dyad leaders, Provider Network and hospital leadership, and system partners, the Vice President drives consistent enterprise standards, strong governance, and operational excellence. The role aligns administrative infrastructure with medical group and system strategy to support high-performing clinical operations, improved patient experience, and sustainable growth.
Responsibilities:
Provide enterprise-level leadership for the following functions:
- Strategy: Provide strategic leadership for enterprise administrative functions across the Provider Network, including referral management, support provider credentialing, provider compensation administration, establishment and continuous improvement of key patient and employee experience metrics. Develop and execute standardized operating models and governance aligned with system strategy, access, growth priorities, and evolving care delivery models.
- Referral & Patient Services Operations: Oversee enterprise referral management to ensure timely access, seamless patient navigation, and consistent execution across sites of care. Drive standard workflows, escalation pathways, and performance expectations to support patient experience and provider efficiency.
- Credentialing & Provider Administration: Support enterprise provider credentialing operations to ensure timely onboarding, regulatory compliance, and alignment with Provider Network growth and workforce plans. Establish scalable processes and clear accountability across departments and stakeholders.
- Provider Compensation Administration: Oversee provider compensation administration in partnership with physician leadership, HR, and finance to ensure accurate, timely, and compliant execution of compensation plans. Support governance, transparency, and operational consistency while enabling evolving compensation models.
- Operational Excellence & Standardization: Drive performance improvement across administrative workflows and employee experience, support high-quality patient care, process redesign, technology enablement, and implementation of scalable administrative infrastructure that supports high-performing clinical operations.
- Performance Management: Establish and lead performance management routines, including the review of referral, credentialing, compensation, and patient services metrics with Provider Network and service line leadership to drive accountability and continuous improvement.
- Cross-Functional Partnership: Partner closely with physician dyad leaders, service line leadership, HR, finance, revenue cycle, IT, and other system stakeholders to align administrative operations with clinical, operational, and financial objectives. Support recruitment, development, and retention of administrative leadership to ensure a high-performing organization.
- Leadership & Governance: Build and lead high-performing administrative teams; establish enterprise policies, governance forums, and decision-making structures; ensure regulatory and organizational compliance; and represent Provider Network administrative operations in system-wide initiatives.
- Other duties: Support workforce planning and operational talent strategy; ensure regulatory and organizational compliance; represent access and operations in system initiatives; manage vendor relations (e.g., supply vendors); and perform related administrative leadership responsibilities as assigned.
Other Information:
- Relevant work experience: 10-15 years
Competencies and Skills- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Adobe Acrobat
- Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
- Arithmetic
- Electronic medical record software.
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Experience supporting hardware including computers, laptops, network devices and telephones.
- Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
- Human Capital, Supply Chain and Financial Software.
- Types at 60+ words per minute. (only to be used as a condition of employment)
- Database management application with the ability to create and maintain tables, develop forms and deliver reporting.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Word processing, spreadsheets, data entry, database experience and other computer related skills.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
- MS Teams
- Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
- OneNote
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
- Public Speaking
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Business intelligence and data analysis software.
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
- Zoom
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
Education- Required Bachelor's Degree
Required Experience- 5 year/years of Leadership Experience
- 10 year/years of Relevant Work Experience
Working Conditions- Need to travel to perform responsible duties
- Prolonged periods of sitting.
