Fiserv

VP, Account Management

Fiserv$126K — $197K *
Omaha, NE 68104In-Person
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or equivalent field required
  • 15+ years of experience in financial services, particularly in account management
  • Experience in a large, matrixed organization with diverse products/services
  • Proven management skills to resolve complex issues and oversee team accountability
  • Strong leadership and collaborative abilities
  • Willingness to work outside standard hours as needed
  • Ability to travel up to 30% of the time

Responsibilities

  • Provide strategic operational direction to meet client commitments
  • Represent Fiserv while building alliances with large, complex clients globally
  • Act as a change agent to enhance service engagement and client loyalty
  • Foster internal relationships to ensure alignment in client management
  • Hire, coach, and mentor a team of senior account managers
  • Cultivate a high-performance culture that positions Fiserv as a market leader
  • Establish consistent operational processes for quality service

Benefits

  • Opportunity to lead with a global impact on client governance
  • Engagement in strategic partnerships and initiatives
  • Exposure to managing prominent enterprise clients
  • Access to personal and professional development resources
  • Collaborative work environment focusing on high performance
Full Job Description
Job Title
VP, Account Management

What does a successful, VP, Account Management do at Fiserv?

As a successful, VP, Client Management, you will lead a global operational governance for a key strategic enterprise client, focusing on enhancing client experience through transparent, regionally executed governance overseeing the dedicated account team. You will provide advisory expertise, program management for critical client initiatives and establish consistent operational processes across the enterprise to ensure quality service.

What you will do:
  • Provide strategic operational direction to deliver on client commitments, including oversight of SLAs
  • Represent Fiserv and build alliances with the largest and most complex clients globally
  • Act as a change agent and translate that into improved service engagement to continually drive client loyalty and growth
  • Build and expand internal relationships and ensure alignment and coordination around how Fiserv manages our client relationships
  • Build talent by hiring, coaching and mentoring a team of experienced senior account managers
  • Create a culture of excellence focused on high performance and service engagement that helps position Fiserv as the market leader in digital channels and electronic payments


What you will need to have:
  • Bachelor's degree in business or equivalent field required
  • Minimum of 15 years of experience in the financial services industry, with significant experience in structuring and delivering account management plans
  • Experience working in a large, matrixed organization with numerous products/services
  • Sufficient management and supervisory experience to resolve the most difficult and sensitive problems and be accountable for all actions and decisions within the group
  • Strong leadership and collaboration skills
  • Ability to work outside of standard business hours as needed
  • Ability to travel up to 30%


What would be great to have:
  • Experience in payments processing or the financial services industry and experience cultivating strategic partnerships
  • Industry experience in merchant, credit/debit, issuing, ATM or financial institution experience
  • Experience managing large, complex enterprise clients
  • MBA degree


#LI-PN1

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range:
$126,500.00-$197,800.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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