Do you have a passion for democracy and working in elections administration? If so, we want to hear from you! The City and County of Denver has an exciting opportunity for a Voter Services Manager to serve in the Office of the Clerk & Recorder, Paul D. López. Join our team of dedicated public servants in supporting residents while upholding public trust and integrity in our elections process.

In this role, you will lead the Voter Services team within the Denver Elections Division.

• Manages a dedicated team of 4 staff that provide customer service and conduct the day to day operations of voter registration.   
• Serves as the County Administrator for SCORE (Statewide Colorado Registration and Election database).
• Oversees the petition verification process in SCORE.
• Oversees election judge training and creates the training programs for Supervisor Judges, Registration Judges and Support Judges.
• Collaborates with internal partners to fulfill open records requests.
• Provides recommendations for staffing needed to perform voter registration functions and answer phones and emails during various phases of the election cycle.
• Acts as a subject matter expert in elections and voter registration by continuously reviewing Colorado election laws to accurately inform and instruct the general public and internal staff.
• Implements policies, programs, and operating procedures for the voter services department.
• Contributes to the development of performance goals, documents performance, provides performance feedback, and provides information to inform the formal performance evaluation.
• Fosters an atmosphere of innovation to challenge the organization to think creatively, especially as it relates to positive citizen and customer experience opportunities.
• Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Leads staff development initiatives that include training and development.
• Performs other duties as assigned or requested.

The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate. Our ideal candidate will have:

• At least five (5) years of experience in election and voter registration administration
• Experience using SCORE (Statewide Voter Registration Database)
•  A political savvy and ability to identify the internal and external politics that impact the work of the organization, perceive organizational and political reality, and act accordingly.
• Excellent at Multi-tasking with immovable timelines and under substantive stress
• Effective time management skills
• Strong understanding of postal regulations and practices
• Ability to work both independently and as part of a collaborative team
• Strong written and verbal communication skills
• Ability to look at the whole picture and provide effective solutions

Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
• Experience Requirement: Three (3) years of Supervisory experience.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application.

• Resume
• Cover Letter

This posting is expected to stay open until September 23rd. Please submit your application as soon as possible no later than September 23rd at 11:59 p.m. MST.

Job Profile

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