Responsibilities & QualificationsWe are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA
REQUIRED QUALIFICATIONSExperience- 3+ years of related Voice Technician experience
- 3+ years of related IT/telecommunications experience working within the DOD environment
Education- Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
Certifications- One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.
Clearance- Must possess a Secret clearance
RESPONSIBILITIES- Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
- Possess customer service and support skills in a high visibility environment.
- Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
- Problem analysis and problem solving.
- Provide attention to detail and accuracy.
- Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
- Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
- Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
- Collaborate with network architects and engineers to develop and implement voice network enhancements and upgrades.
- Configure and manage voice protocols such as SIP, H.323, and MGCP, ensuring compatibility and interoperability with existing systems.
- Implement Quality of Service (QoS) policies to prioritize voice traffic and ensure high-quality voice communication.
OverviewWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Arlington, VA
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Secret clearance
WAGE INFORMATION
Target salary range: $75,000 - $125,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
