Job Summary: The Database Support Engineer provides advanced operational support for enterprise databases such as Oracle, SQL Server, MySQL, PostgreSQL, and NoSQL platforms. This role handles complex incidents, performs deep-dive troubleshooting, executes changes, and collaborates with L3/Engineering teams to ensure high availability, performance, and stability of database environments. Job Duties:
- Manage and support VMware vSphere environments, including ESXi hosts, vCenter, clusters, HA/DRS, and vMotion.
- Monitor virtual infrastructure performance, host health, and capacity across compute, memory, and storage resources.
- Deploy, configure, and maintain virtual machines following standardized templates and security hardening guidelines.
- Troubleshoot VM performance issues, snapshot problems, host connectivity failures, and network-related errors.
- Apply patches, updates, and firmware upgrades to VMware hosts and related components.
- Support cloud services including compute, storage, networking, IAM, and security within AWS, Azure, or hybrid environments.
- Provision cloud compute resources and manage storage volumes, S3 buckets, Azure VMs, and related cloud infrastructure.
- Troubleshoot cloud connectivity, API failures, and resource misconfigurations.
- Assist with cloud migrations, VMware-to-cloud transitions, and modernization initiatives.
- Validate backup success for both VMware and cloud workloads and participate in DR and restoration tests.
- Monitor alerts from vRealize, CloudWatch, Azure Monitor, SolarWinds, LogicMonitor, or similar tools.
- Perform root-cause analysis for recurring virtualization and cloud-related incidents.
- Support automation scripting using PowerShell, PowerCLI, Python, or cloud CLI tools.
- Assist with infrastructure-as-code workflows including Terraform, CloudFormation, or ARM templates.
- Ensure compliance with security standards, patching requirements, and audit controls.
- Maintain SOPs, runbooks, architecture diagrams, and technical documentation.
- Collaborate with cross-functional teams including Network, Storage, DB, Security, and Application teams.
- Document all incidents, changes, and troubleshooting steps in the ITSM platform.
- Participate in on-call rotations and operational review meetings as required.
Key Responsibilities: - VMware Administration - Manage ESXi hosts, vCenter, clusters, resource pools, DRS/HA, vMotion, and storage integrations.
- Cloud Platform Support - Provide operational support for AWS/Azure/GCP services, including compute, storage, networking, IAM, and monitoring.
- Incident & Problem Management - Diagnose and resolve virtualization and cloud-related issues, ensuring minimal downtime.
- Performance Optimization - Monitor system health, tune workloads, and optimize resource utilization.
- Backup & Disaster Recovery - Implement and support backup solutions (Veeam, Commvault, etc.) and DR strategies for virtual and cloud workloads.
- Security & Compliance - Apply patches, enforce security baselines, manage access controls, and ensure compliance with organizational standards.
- Automation & Scripting - Use PowerShell, Bash, Python, or Terraform to automate routine tasks and deployments.
- Documentation - Maintain detailed SOPs, architecture diagrams, and troubleshooting guides.
- Collaboration - Work with DevOps, Networking, Security, and Application teams to support business initiatives.
Required Qualifications: - 2-6 years of hands-on experience with VMware virtualization.
- 1-4 years of experience supporting cloud environments.
- Experience in enterprise IT support or infrastructure operations.
- VMware Expertise - ESXi, vCenter, vSphere, vSAN, NSX (preferred).
- Cloud Knowledge - AWS/Azure/GCP fundamentals, cloud networking, IAM, monitoring tools.
- Strong understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and load balancers.
- Experience with backup solutions (Veeam, Commvault, Rubrik).
- Familiarity with ITIL processes.
- Proficiency in PowerShell, Bash, or Python.
- Ability to troubleshoot complex infrastructure issues.
- Excellent communication and documentation skills.
Preferred Qualifications & Skills: - Bachelor's degree in Information Technology, Computer Science, or related field.
- VMware VCP (Data Center Virtualization or Network Virtualization)
- AWS/Azure Associate
- CompTIA Cloud+, Network+, or Security+
- ITIL Foundation
Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
www.belcan.com
