Full Job Description
Job Description:
• As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Qualifications
Additional Information
