Job Description

Working in close collaboration with a diverse and high functioning patient care delivery team, the Virtual Care Nurse is a central resource in caring for patients remotely. The overreaching goal of the Virtual Care Nurse is being responsible and accountable for coordinating timely, safe, effective care to patients remotely using a high level of technical and organizational skills as well as critical thinking ability.

The Virtual Care Nurse will be responsible for the coordination of all patient care activities remotely, including screening, triage, coordination of a multi-disciplinary team for safe, timely and high-quality care. This responsibility requires the Virtual Care Nurse to be a proficient and experienced clinician possessing an in-depth knowledge in all aspects of nursing care. It also requires frequent collaboration with customers, physicians, and leaders, requiring expert level communication skills.

The scope of responsibility, duties and accountability at the facility, department and position levels including knowledge and practice of the clinical/technical skills necessary to the position consistent with the Nurse Practice Act. Nursing job duties are to meet the Nurse Practice Act (state law that protects patients by promoting safe, competent nursing practices), Title 22 (Health and Safety codes), The Joint Commission (develops performance standards and accredits programs for hospitals and other healthcare-related organizations) and the Plan for Provision of Nursing Care and the Plan for Provision of Care to Patients, and other regulatory requirements.

Responsibilities

• Utilizes monitoring, assessment, planning, intervention, and critical thinking skills to care for acute care patients in a virtually/remotely. Observes, evaluates and expeditiously alters plan of care based on signs and symptoms of illness, reactions to medications/treatments, general behavior, and/or general physical condition.
• Demonstrates advanced assessment skills, integrating appropriate data sources to assess the signs, symptoms, reactions, behaviors, or general appearance to determine normal versus abnormal characteristics. Utilizes nursing knowledge to identify, solve, and prevent complex patient problems.
• Plans and implements individualized patient care in collaboration with interdisciplinary teams based on observations. Implements appropriate reporting, referrals and care in accordance with standardized procedures. Initiates emergency procedures when indicated.
• Actively facilitates new patient admissions; assumes additional patient intake responsibilities as directed by program leadership; implements established guidelines throughout intake process
• Provides and precisely documents nursing process components and relevant interventions for direct and indirect patient care services that ensures the safety, comfort, personal hygiene, and protection of patients in a timely manner.
• Promotes a culture of safety, participates in quality and safety investigations, root cause analyses, and other process improvement efforts
• Supports research efforts to advance knowledge and promote evidence-based practice
• Provides assistance to co-workers, new staff, temporary staff and students. Shares expertise with the multidisciplinary team and serves as a central resource to the care team
• When assigned lead responsibility, coordinates unit activity throughout the shift, including the authorization of incidental overtime, initiates chain of command as appropriate.
• Provides care to special patient populations and patients with diverse cultural backgrounds. Identifies patient's readiness for learning and ability to follow directions/instructions and give consent. Makes special adjustments to patient care to the specific populations needs, including cultural, spiritual, age, psychosocial, communication, gender, sexual orientation, economic, education, family and condition needs.
• Identifies and assesses patient safety concerns with respect to age and developmental considerations. Intervenes to provide a safe environment and evaluates effectiveness of intervention for patient.
• Functions as a change champion and agent and participates in departmental quality improvement activities.
• Supports the transitioning of patients effectively within and across health delivery systems

Qualifications

Education

• Assoc. Degree/College Diploma Nursing - minimum
• Bachelor's Degree Science in Nursing - state accredited program - preferred

Experience

• 3 years Acute care nursing experience in a specialty area - minimum
• 3 years Acute care nursing experience in critical care - preferred
• 1 year Charge or Supervisory experience - preferred
• 1 year Clinical Nurse III at CSMC for at least one (1) year, internally - preferred
• 1 year Virtual Care Nurse and/or nursing informatics experience - minimum

Licenses and Certifications

• RN State License - Upon Hire minimum California RN State License
• Advanced Cardiovascular Life Support (ACLS/ALS) - Upon Hire minimum
• ANCC Specialty Certification - 1 Year preferred
• ANCC Specialty Certification - Upon Hire minimum Per Diem Population Only