Vice President TBI Operations

Texas Health Physicians Group

Job Summary

The Vice President of TBI Operations leads and manages the operations along with the performance of all assigned specialty care clinics, including coordination with relevant THPG and TH leaders to ensure pilot, implementation, and monitoring of strategic initiatives. This position reports directly to the THPG President and COO and is based in the Dallas-Fort Worth-Arlington area in Texas, USA.

The VP has the following duties and responsibilities:

Strategic planning, program management and implementation: Establish service, clinic, or provider-related strategic priorities and goals, and oversee planning, pilots, implementation, and monitoring of strategic initiatives to meet strategic priorities and goals (e.g., workforce planning, real estate strategy). Champion growth through physician recruitment and same store growth as mutually agreed by physicians and THPG/TH.

Organizational coordination: Interface with THPG / TH leaders to understand and align on initiatives impacting specialty care (e.g., hospital presidents, TH leads focused on service line development); and coordinate with other VP of specialty operations to ensure alignment on overall specialty care strategic priorities, goals, and initiatives and standardization across regions. Communicate with hospital presidents, TH leads focused on service line development, and other leaders to remove roadblocks for specialty care clinics. Coordinate with VP of Transformation and Integration to align on goals, requirements, etc. for new initiatives and monitor implementation in assigned clinics. Align physician expectations with THPG/TH initiatives. Provide open communication of physician concerns and resolutions with THPG/TH leadership. Maintain strong relationships with key stakeholders and others within the medical community.

Clinic operations management: Help resolve any escalated ops issues. Oversee physician governance and leadership meetings. Manage physician conflicts to align with organizational initiatives. Manage physician quality programs. Insure appropriate communication among physicians, physician leadership and THPG/TH.

Financial metric and budget management: Review financial performance; approve provider compensation changes recommended by directors. Guide and oversee capital and operating budget development for assigned clinics; monitor performance against budgets. Review/approve budget with Finance.

Workforce - provider/staff relationships and development: Resolve escalated physician performance management issues, contracting issues, etc. Manage and develop administrative directors and directors; oversee continuing education.

KPI tracking and management: Oversee KPI performance, identifying gaps/ risks and resolving

Qualifications

Professional Experience/Qualifications:

Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. This role requires the ability to solve problems, think outside-the-box, and be resourceful; must be result-oriented, a quick learner and self-starter. The requirements listed below are representative of the knowledge, skill, and/or ability required to build THR's culture for action.

Education and/or Experience
• Bachelor's Degree Business or healthcare related field required
Master's Degree Business or healthcare related field MBA, MHA or equivalent experience (20+ yrs) preferred
• 10 years relevant operational experience, with experience in healthcare delivery required. 5 years progressive responsibility and experience in various aspects of physician and practice operational leadership required
5 years managing large teams (20+) required
• 5 years experience in relevant specialty preferred

Skills
Leadership and relationships
. Outstanding interpersonal and communications skills, especially in interacting and facilitating discussions with an executive audience
. Skill in establishing and maintaining effective working relationships with cross-functional stakeholders/ leaders
. Skill in leadership and developing staff: promoting and maintaining a positive and cooperative team-oriented work environment, motivating achievement of initiative goals, commitment to equity, diversity, and inclusion
. Ability to handle sensitive and confidential employee information in a professional manner
. Ability to champion a consumer-centric environment
Business capabilities
. Ability to plan and lead multiple strategic and administrative projects across ~30-70 clinics
. Ability to direct activities of cross-functional resources to ensure success
. Ability to make wise decisions that balance relevant issues and/or conflicts
. Takes initiative and is self-motivated to succeed; ability to function at a high level of self-direction
. Takes responsibility for actions; delivers high quality work in a timely manner
. Excellent organizational skills
Technical capabilities
. Critical thinking and creative problem-solving
. Extensive knowledge of the healthcare industry and relevant trends
. Demonstrated knowledge of clinic operations across multiple functions
. Knowledge and understanding of strategic and business planning concepts and practices; ability to understand and prepare complex written materials, such as business plans
. Proficient in Microsoft tool kit (Excel, PowerPoint, Word, etc.) and project management (scheduling, scope, issue and risk management, etc.)
. Ability to analyze problems in a logical manner and recommend solutions, considering both the long- and short-term impact of the proposed solutions

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