Job Description Summary:As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property's long-term success.
Job Description:Essential Functions and Responsibilities:
- Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
- Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
- Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
- Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
- Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
- Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
- Develop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guests
- Analyze statistical and financial data to identify profitable growth opportunities and guide tactical decision-making
- Review host performance regularly, establish tiered goals, and coach for improved results in line with business priorities
- Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Qualifications
- 5+ years of Player Development experience; includes leadership or progressive responsibility within a hotel/casino setting
- Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
- Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
- Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
- Adept at navigating ambiguity and adapting leadership style to dynamic business needs
- Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
- Skilled in budget management, workforce planning, and process optimization
- Experience with CRM systems, analytical tools, and player contact management platforms
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms
Requirements
- High School Diploma or Equivalent required
- Bachelor's degree in Casino Management or related field preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Nevada Gaming Registration
Physical Requirements
- Occasionally push/pull up to 15lbs
- Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
- Occasionally squat, kneel, reach, bend, twist
- Frequently sit and work at a desk or computer
- Regularly standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
- Ability to ascend and descend stairs
Work Environment Potential Conditions
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
