Position Type: Full Time
Department: Commercial
Work Location: Markham, ON
Work Arrangement: Hybrid
Work Hours: Monday to Friday
Travel Required: No
The Opportunity:Reporting to the CCO and serving as a member of the executive leadership team, the Vice-President, Patient Programs is responsible for providing strategic leadership, operational oversight, and business direction for Sentrex's Patient Programs division.
The Vice-President, Patient Programs will establish and execute the long-term vision, strategy, and operational roadmap for Patient Programs (PPs), ensuring the organization continues to deliver exceptional patient experiences, operational excellence, and value-driven outcomes for clients and healthcare stakeholders.
As the executive leader responsible for the Patient Programs business unit, the Vice-President will drive innovation, growth, quality, financial performance, and organizational effectiveness while fostering a culture of accountability, collaboration, continuous improvement, and patient-centric care. This role serves as a key strategic partner to pharmaceutical manufacturers, healthcare providers, payers, and internal stakeholders to ensure Sentrex remains an industry leader in specialty healthcare services and patient support solutions.
A Day in the Life (What you will do here):Strategic Leadership & Business Growth- Develop and execute the long-term vision, strategy, and operational plans for the Patient Programs division, ensuring alignment with organizational goals and growth objectives.
- Contribute to enterprise-wide strategic planning as a member of the executive leadership team.
- Lead the evolution of Patient Programs through innovation, technology, digital transformation, and industry best practices.
- Identify emerging market trends, healthcare developments, and growth opportunities that support business expansion and competitive differentiation.
- Partner with Executive Leadership, Business Development, Commercial, and Client Services teams to support new business opportunities, client retention, and revenue growth.
- Provide executive leadership and strategic direction to ensure continued scalability and sustainability of Patient Programs operations.
- Evaluate and implement business strategies that enhance organizational performance, profitability, service delivery, and patient outcomes.
Operational Excellence & Program Performance- Provide executive oversight of all Patient Programs operations, ensuring programs consistently meet or exceed client expectations, service standards, and contractual obligations.
- Establish and monitor key performance indicators (KPIs), service-level agreements, quality metrics, and patient experience measures.
- Lead strategic operational planning to optimize workflows, resource utilization, service delivery, and organizational efficiency.
- Ensure successful implementation, transition, and ongoing management of patient programs and operational initiatives.
- Drive a culture of continuous improvement through process optimization, innovation, quality enhancement, and operational excellence.
- Utilize data analytics, operational insights, and business intelligence to support strategic decision-making and performance management.
- Anticipate, identify, and address operational risks and opportunities that may impact business performance.
Client & Industry Leadership- Serve as the executive sponsor for key client relationships, ensuring exceptional client satisfaction, retention, and strategic partnership development.
- Collaborate with pharmaceutical manufacturers, healthcare providers, healthcare professionals, payer organizations, and other external stakeholders to support program success.
- Provide strategic operational input into client contracts, service agreements, program designs, and business proposals.
- Represent Sentrex at industry conferences, client meetings, and external forums, positioning the organization as a trusted healthcare partner and industry leader.
- Maintain and expand a professional network of healthcare experts, industry leaders, consultants, and strategic partners.
Financial Leadership & Business Performance- Accountable for the financial performance of the Patient Services division, including budgeting, forecasting, financial planning, and resource allocation.
- Monitor operational and financial performance against strategic objectives and established budgets.
- Identify opportunities to improve profitability, operational efficiency, and return on investment.
- Oversee budget development, expense management, variance analysis, and financial reporting.
- Ensure responsible stewardship of organizational resources while supporting growth and innovation initiatives.
- Leverage financial and operational metrics to support informed executive decision-making.
Leadership, Culture & Talent Development- Lead, mentor, and develop a high-performing leadership team focused on operational excellence, patient outcomes, and client success.
- Foster a culture of accountability, engagement, collaboration, innovation, and continuous learning.
- Champion workforce planning, succession planning, leadership development, and talent management initiatives.
- Promote employee engagement and create an environment that supports professional growth and career development.
- Lead organizational change management initiatives to support growth, transformation, and evolving business needs.
- Cultivate a patient-centered culture that aligns with the organization's mission, vision, values, and strategic priorities.
- Encourage cross-functional collaboration and knowledge sharing throughout the organization.
Governance, Compliance & Risk Management- Ensure all Patient Programs operations are conducted in compliance with applicable healthcare regulations, privacy legislation, industry standards, accreditation requirements, and company policies.
- Provide executive oversight for quality management, patient safety, risk mitigation, and business continuity planning.
- Establish governance frameworks that promote accountability, operational excellence, and regulatory compliance.
- Monitor healthcare policy, reimbursement, and market changes that may impact patient programs and service delivery.
- Lead initiatives that strengthen organizational quality standards and enhance patient and client outcomes.
- Ensure all activities are conducted in a manner consistent with Sentrex's mission, vision, values, and brand.
Other Duties- Perform additional responsibilities and initiatives as assigned by the CCO.
What you need to ensure you are set up for success:- University degree in a healthcare-related discipline, business administration, health sciences, nursing, pharmacy, or a related field.
- MBA, master's degree in health sciences, Healthcare Administration, Business Administration, or a related discipline is strongly preferred.
- Minimum 15 years of progressive leadership experience within healthcare, patient support programs, specialty pharmacy, pharmaceutical services, healthcare operations, or a related environment.
- Minimum 7-10 years of senior leadership experience leading large, multi-disciplinary teams and complex healthcare operations.
- Pharmaceutical manufacturer and Patient Support Program (PSP) vendor experience preferred, with a strong understanding of the commercial pharmaceutical landscape, including manufacturer partnerships, market access considerations, reimbursement environments and patient support service models.
- Demonstrated experience developing and executing enterprise-level strategic plans and operational roadmaps.
- Proven success leading organizational growth, operational transformation, and business performance initiatives.
- Experience managing large operational budgets and financial performance within a healthcare or service-based environment.
- Experience working directly with pharmaceutical manufacturers, healthcare providers, payers, and healthcare stakeholders.
- Demonstrated success in client relationship management, business growth, and executive stakeholder engagement.
What makes you a great fit for this team:- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
