Position OverviewThe Vice President of Operations is responsible for leading a geographically assigned janitorial operations portfolio, with full accountability for service delivery, client satisfaction, financial performance, and people leadership. This role ensures consistent execution of operational standards, safety protocols, and quality expectations across the assigned book of business.
Reporting to the Senior Vice President of Operations, the Vice President serves as a senior operational leader and escalation point, driving performance, resolving complex issues, and strengthening client relationships. Success in this role requires strong operational judgment, financial discipline, and the ability to lead teams through accountability, structure, and partnership.
Key ResponsibilitiesOperational Leadership- Oversee day-to-day operations across an assigned janitorial portfolio
- Ensure consistent execution of service delivery, safety, and quality standards
- Lead operational reviews, audits, and corrective action planning
- Serve as the escalation point for complex operational, client, and employee matters
Client Relations & Retention- Build and maintain strong executive-level client relationships
- Lead Quarterly Business Reviews (QBRs) and client strategy discussions
- Proactively identify and mitigate retention risks
- Partner with Sales and Commercial teams on growth, upsell, and expansion opportunities
Financial & P&L Accountability- Own P&L performance for the assigned portfolio
- Manage budgets, forecasts, labor models, and margin performance
- Analyze KPIs and dashboards to drive operational and financial decisions
- Identify cost optimization and efficiency opportunities
People Leadership & Development- Lead, coach, and develop Operations leaders and managers
- Drive accountability, performance management, and succession planning
- Foster a culture of ownership, professionalism, and continuous improvement
- Support talent retention and leadership pipeline development
Strategy & Cross-Functional Partnership- Exercise sound judgment and decision-making authority
- Scale best practices and support innovation in service delivery
- Partner with HR, Safety, Finance, and other functional leaders on enterprise initiatives
Qualifications & Core Competencies- Proven senior operations leadership experience in janitorial, facilities, or service-based environments
- Strong business and financial acumen with P&L ownership experience
- Executive presence and confidence in client-facing settings
- Ability to lead through influence, accountability, and structure
- Data-driven mindset with experience using KPIs and operational dashboards
- Commitment to leadership development and continuous improvement
Measures of Success- Achievement of operational KPIs and service quality benchmarks
- Client satisfaction and retention results
- Financial performance against budget and forecast
- Completion and demonstrated application of VP1 training milestones
- Leadership effectiveness and team development outcomes
Career ProgressionThis role is part of Pritchard's leadership development path. Successful performance may lead to consideration for Senior Vice President opportunities based on business needs and individual readiness.
Benefits:- Salary range - $80,000 - $110,000/year
- Paid holidays and vacation time.
- Health Benefits Package
- Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
- 401K
- Opportunity for growth
- Bonus Pay
