Who We're Looking ForWe are seeking a proven leader who is equal parts strategist and operator. The VP of Service Delivery will own the end-to-end client delivery lifecycle for their portfolio of clients, ensuring that every engagement is executed with excellence, profitability, and long-term client success in mind.
This leader will bring deep experience in strategic delivery management, a proven ability to build strong multi-level client relationships, and a track record of delivering measurable business outcomes. The right candidate can balance big-picture strategy with operational detail, and has a passion for overseeing high-performing teams.
Roles and ResponsibilitiesClient Engagement Management and Growth- Act as the primary delivery leader across a portfolio of client engagements.
- Build strong client relationships with multiple levels of leadership, acting as a trusted advisor who ensures alignment with business objectives, anticipates challenges and proactively delivers solutions.
- Partner with client executives to understand long-term business goals and align consulting services to strategic priorities.
- Advise clients on roadmaps, governance models, and operating frameworks to support their long-term business objectives.
- Proactively identify opportunities for additional value creation beyond current scope.
- Provide thought leadership on industry trends, emerging technologies, and best practices relevant to client challenges.
- Translate delivery outcomes into measurable business impact, reinforcing the value of partnership.
- Regularly review client satisfaction, proactively addressing concerns and identifying opportunities for growth.
- Collaborate closely with Sales, Recruiting, and Engineering leadership to ensure seamless delivery execution.
Organizational Delivery Oversight- Oversee client delivery engagements across multiple accounts and industries, ensuring they meet or exceed client expectations.
- Develop and communicate the product vision, strategy and roadmap.
- Ensure engagements meet agreed scope, timeline, budget, and quality standards.
- Identify delivery risks and implement mitigation strategies to protect client and company outcomes.
- Contribute to continuously improve delivery frameworks and processes to ensure scalability, quality, and efficiency.
- Enforce delivery governance models, metrics, and success frameworks that align with company objectives.
- Report on delivery health, client satisfaction, and business impact to the executive team.
Team Development - Mentor and support delivery teams, fostering a culture of accountability and continuous improvement.
- Serve as an escalation point for clients and internal teams when delivery challenges arise.
- Promote best practices, knowledge sharing, and innovation across engagements.
Financial Ownership- Own the performance of your client portfolio, including utilization, revenue, and client retention.
- Forecast resource needs and collaborate with talent management to ensure proper staffing.
- Partner with Sales and Finance to ensure engagements are scoped, priced, and executed profitably.
Skills and Requirements- 10+ years of progressive leadership experience in delivery, consulting, or software development organizations.
- Demonstrated success leading large-scale delivery teams, with accountability for client success and profitability.
- Strong financial acumen, with experience managing P&L, forecasting, and delivery margins.
- Proven ability to build leadership-level client relationships, drive renewals, and expand accounts.
- Deep understanding of modern delivery methodologies (Agile, Scrum, Kanban) and governance models.
- Strong communication and executive reporting skills, with experience presenting to boards or C-level leadership.
- Technical fluency and ability to guide strategy in partnership with engineering leaders.
Where We're Looking For It- Schenectady, New York
- Open to 100% remote opportunities for the right candidate
Compensation Package (Salary Transparency for US Based Employees)- Salary Range: $155,000 - $225,000+
- Salary is negotiable and the range can be increased based on qualifications, certifications and experience
- Performance-based Bonuses
- Free Health Insurance Option for all (Single, 2 - Party and Family)
- 401k Safe Harbor Plan
- Generous PTO - Maternity / Paternity Leave
- Certification Reimbursement and Bounty Programs
Other InformationThis role requires flexibility to support client and organizational needs across time zones. We work for security-conscious clients, so background checks will be required.
Position available immediately. 
