FocusOne Mortgage Servicing, LLC (FOMS) is standing up its servicing operation on the Black Knight / ICE MSP platform while concurrently converting and boarding multiple sizable loan portfolios from disparate legacy systems with significant source-data quality challenges. The Vice President of Mortgage Servicing owns both the platform implementation and multi-portfolio conversion effort and the ongoing, steady-state servicing operation - for FOMS's own portfolio and its credit-union subservicing clients. This is a hands-on, execution-focused role, not a caretaker position. The successful candidate has personally led full-scale servicing conversions onto MSP and can simultaneously operate a complex subservicing shop day to day.
OverviewReporting to the Executive Vice President, the VP of Mortgage Servicing is responsible for all aspects of FOMS servicing operations - including the successful implementation of MSP, the conversion and boarding of loans from multiple source systems, regulatory compliance, investor and subservicing-client reporting, risk management, and exceptional member service.
Key ResponsibilitiesPlatform Implementation & Portfolio Conversion- Lead the end-to-end stand-up of the Black Knight / ICE MSP servicing platform, including configuration, system integrations, and go-live readiness.
- Own the concurrent conversion and boarding of multiple loan portfolios from disparate source systems (e.g., FICS Mortgage Servicer, Fiserv DNA, Correlation, or comparable servicing/core platforms).
- Direct data mapping, extract validation, mock/trial conversions, parallel testing, balancing, reconciliation, and exception clearing across each portfolio.
- Diagnose and remediate poor-quality inbound loan data; establish controls to ensure loans board accurately and completely.
- Manage cutover planning and execution, including go/no-go decisioning, contingency planning, and post-conversion validation.
- Coordinate across investors, prior servicers, vendors, and internal teams to hit conversion milestones and the target go-live date.
Servicing Operations- Oversee all servicing functions: payment processing and cashiering, escrow administration and analysis, payoffs, ARM/rate changes, investor accounting, loss mitigation, default management, and foreclosure/bankruptcy oversight.
- Implement best practices and process improvements to drive accuracy, efficiency, and scalability.
Compliance & Regulatory- Ensure compliance with all applicable servicing regulations, including RESPA/Reg X, TILA/Reg Z, CFPB servicing rules, FDCPA, ECOA, and investor/GSE servicing guidelines.
- Maintain servicing policies, procedures, and controls; support internal and external audits and regulatory exams.
Investor & Subservicing-Client Management- Manage investor and GSE reporting and remittance (FNMA/FHLMC), including custodial account administration and reconciliation.
- Serve as the servicing lead for credit-union subservicing clients, ensuring accurate multi-client reporting, SLA performance, and strong relationship management.
Risk Management- Develop and implement risk controls across operational, compliance, and credit risk; monitor KPIs and metrics and remediate issues proactively.
Member Experience- Champion a member-centric servicing experience with timely, accurate resolution of inquiries, disputes, and escalations.
Vendor Management- Manage relationships with servicing technology, print/mail, and professional-services vendors; hold vendors accountable to SLAs and contractual obligations.
Financial & Team Leadership- Assist the EVP in developing and managing the servicing budget; analyze performance metrics to support decision-making.
- Build, lead, and develop the servicing team, fostering a culture of accountability, collaboration, and continuous improvement.
Required Qualifications- Hands-on Black Knight / ICE MSP experience is required - as an implementation lead or system administrator, not solely as an end user.
- Proven, personal leadership of at least two full-scale servicing platform implementations or conversions, ideally including a conversion onto MSP.
- Demonstrated experience boarding/converting loans from multiple disparate source systems (e.g., FICS, Fiserv DNA, Correlation, or comparable servicing/core platforms).
- Experience managing concurrent / multiple-portfolio conversions under an aggressive timeline.
- Demonstrated ability to remediate poor-quality source data - data mapping, cleansing, reconciliation, balancing, and exception resolution.
- 12+ years of mortgage servicing experience, including 5+ years in a senior servicing leadership role.
- Deep working knowledge of servicing regulations (RESPA/Reg X, TILA/Reg Z, CFPB servicing rules, FDCPA) and GSE servicing requirements.
- Full-lifecycle servicing operations expertise (payment processing, escrow, default/loss mitigation, investor accounting and reporting).
- Bachelor's degree in business, finance, or a related field; MBA or advanced degree preferred.
- Strong leadership, communication, negotiation, and interpersonal skills.
Preferred Qualifications- Subservicing and/or GSE seller-servicer (FNMA/FHLMC) environment experience.
- Credit union / CUSO servicing experience.
- Experience standing up a servicing operation or subservicing entity from the ground up.
- Multi-state servicing (TX, LA, NM, OK) and familiarity with Texas constitutional homestead lending (50(a)(6) / 50(a)(5)).
- Experience with print/mail vendor management and borrower statement/notice composition.
