KeyBank

Vice President Institutional Servicing

KeyBank • $116K — $216K *
Overland Park, KS 66212In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business, finance, or related field preferred, or equivalent experience required.
  • 7+ years of commercial real estate servicing experience including 3+ years in a supervisory or managerial role required.
  • Proficiency in oversight of commercial real estate portfolios including conduit, agency, and life insurance clients.
  • Experience managing loan operations that ensure compliance with investor and regulatory guidelines.
  • Skilled in strategic oversight of property and loan assets to maximize performance and mitigate risk.

Responsibilities

  • Lead and supervise the management team overseeing off-balance commercial real estate portfolios.
  • Ensure compliance with regulatory and internal servicing guidelines while delivering high service levels.
  • Collaborate with senior leadership to develop and implement strategic servicing initiatives.
  • Review and authorize complex cash management agreements and disbursements.
  • Evaluate and assign risk ratings during the Asset Quality Review process.

Benefits

  • Eligibility for incentive compensation including production, commission, and discretionary incentives.
  • A work environment that emphasizes in-office presence with flexible options when applicable.
  • Comprehensive benefits package as outlined in the provided link.
Full Job Description
Location:
11501 Outlook Street, Overland Park Kansas

Job Summary
Under the direction of the Senior Vice President of Servicing and Business Development, this position is responsible for directing the management team responsible for the performance of the Institutional Servicing portfolio. This role ensures that all regulatory, investor guidelines, and internal policies and procedures are met while delivering the highest level of service to clients and rating agencies.

Essential Functions
  • Lead and supervise the management team responsible for off-balance commercial real estate portfolios through regular in-office engagement, fostering collaboration, mentoring, and alignment across departments to ensure consistent execution and team development
  • Oversee the Portfolio Services Warehouse team and Conversions department
  • Ensure compliance with regulatory, investor, and internal servicing guidelines
  • Monitor work output and service levels to maintain high standards for clients and rating agencies
  • Collaborate with senior leadership to develop and implement strategic servicing initiatives
  • Participate in planning sessions and contribute to workout strategies with Asset Resolution Group (ARG)
  • Review and approve complex cash management agreements and disbursements
  • Authorize disbursements from cash management and investor reporting accounts
  • Train and mentor staff to ensure procedural compliance and professional development
  • Coordinate servicing transfers and ensure accurate and timely information exchange
  • Evaluate and assign risk ratings through the Asset Quality Review (AQR) process
  • Recommend and implement policy and procedural changes to improve departmental workflow
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.


Education
  • Bachelor's Degree in business, finance, or related field (preferred)
  • OR equivalent experience (required)


Work Experience
  • 7+ years of commercial real estate servicing experience including 3+ years in a supervisory or managerial role. (required)


Skills
  • Oversight of commercial real estate portfolios including conduit, agency, and life insurance clients
  • Management of loan operations ensuring compliance with investor and regulatory guidelines
  • Strategic oversight of property and loan assets to maximize performance and mitigate risk
  • Identification, evaluation, and mitigation of financial and operational risks
  • Ability to lead, mentor, and develop high-performing teams across departments
  • Collaboration with senior leadership to implement servicing initiatives and process improvements
  • Adherence to banking regulations, investor requirements, and internal policies
  • Review and authorization of complex disbursements and account transactions
  • Strong verbal and written skills for internal coordination and external client engagement
  • High-level problem-solving and data interpretation for decision-making
  • Evaluation of property financials and loan terms for risk and performance
  • Ability to understand and apply servicing agreements and legal contracts
  • Familiarity with servicing platforms such as McCracken/Strategy and RECWeb
  • Drafting and implementing departmental procedures and workflow improvements
  • Commitment to delivering high service standards to clients and rating agencies


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.


Travel
  • Occasional travel to include overnight stay.


Work Location Category
  • In-office.


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/07/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

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Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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