Job Description
We9re seeking a future team member for the role of Vice President, DevOps Production Services to join our Production Services Application Support team. This role is located in New York, NY, Pittsburgh, PA, Jersey City, NJ or Lake Mary, FL.
We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
In this role, you9ll make an impact in the following ways:
Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
Investigate, troubleshoot, and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
Support application deployments, change requests, weekend releases, and post-release validations.
Maintain incident, problem, and change records in service management tools.
Drive continuous service improvement through automation, process optimization, and proactive monitoring.
Participate in on-call support and major incident management as required.
Prepare operational reports, service health summaries, and stakeholder communications.
Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
To be successful in this role, we9re seeking the following:
Proven experience in production application support for business-critical applications.
Strong understanding of incident management, problem management, and change management processes.
Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
Ability to analyze application, infrastructure, and integration issues across distributed systems.
Experience supporting applications in cloud and/or on-prem environments.
Familiarity with scripting and troubleshooting middleware/interfaces.
Strong knowledge of release support, service recovery, and operational governance.
Ability to work in a high-pressure environment with strong ownership and accountability.
Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
Much Preferred Skills
Azure Cloud experience preferred.
Knowledge of automation/scripting using Python, Shell, or PowerShell.
Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
Strong communication skills with the ability to provide concise incident and executive status updates.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an 44at will45 position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
