Job title: VP, Business Operations

Reports to: President, Priority Tech Ventures

Department: Prisma

Location: Remote or Alpharetta, GA

Grade: 22

About the Role:

Prisma is a fast-growing property technology business within Priority, delivering innovative software and payments solutions that help property owners and managers simplify operations, accelerate cash flow, and improve the resident experience.

The Vice President, Business Operations serves as the operational leader for the Prisma business, partnering closely with business leadership to translate strategic priorities into execution. This role is responsible for establishing the operating rhythm of the business, improving cross-functional execution, developing scalable processes, and ensuring teams remain aligned around delivering exceptional customer and business outcomes.

Prisma operates with the mindset of a startup-fast-paced, collaborative, and highly entrepreneurial. Success in this role requires someone who enjoys building, thrives in ambiguity, and is equally comfortable developing long-term operating models and rolling up their sleeves to solve immediate business challenges. The ideal candidate brings a strong bias for action, creates clarity from complexity, and builds systems that enable sustainable growth without creating unnecessary bureaucracy.

Responsibilities:

Business Operations & Execution

• Partner with Prisma leadership to translate strategic priorities into actionable operating plans.
• Establish and manage the operating cadence for the business, quarterly planning, business reviews, and performance reporting.
• Develop executive dashboards, KPIs, and scorecards that provide visibility into business performance and support data-driven decision making.
• Drive accountability and own the execution framework for Prisma's strategic priorities, proactively identifying missed commitments, resolving cross-functional blockers, escalating risks, and driving corrective action with functional leaders.
• Identify operational bottlenecks and implement practical solutions that improve execution, efficiency, and customer outcomes.
• Partner with Finance and functional leaders to establish and monitor revenue, margin, operating expense, customer, productivity, and capacity metrics, ensuring operational decisions support Prisma's financial objectives.

Cross-Functional Leadership

• Partner across Sales, Customer Success, Implementations, Operations, Product, Engineering, Marketing, and Finance to improve alignment and execution.
• Improve communication and coordination across teams to ensure seamless customer experiences throughout the customer lifecycle.
• Own and continuously improve the end-to-end customer operating model across Sales, contracting, implementation, launch, adoption, ongoing customer success, retention, and expansion-ensuring clear ownership, effective handoffs, defined success criteria, and accountability at each stage of the customer lifecycle.
• Identify and resolve gaps across the customer journey, ensuring risks, dependencies, and breakdowns between functions are surfaced early and addressed before they impact customer outcomes.
• Lead cross-functional initiatives that improve operational performance and support business growth.
• Balance competing priorities while helping teams make informed tradeoff decisions that best support customers and business objectives.

Operational Excellence

• Design and implement scalable operating processes that enable continued business growth.
• Simplify workflows and improve operational efficiency while maintaining the agility required in a growing business.
• Establish performance metrics that drive accountability and continuous improvement across the organization.
• Foster a culture focused on ownership, execution, collaboration, and operational excellence.

Organizational Leadership

• Coach and develop team members to strengthen organizational capability and execution.
• Help build management systems that improve prioritization, communication, and accountability.
• Partner with leadership on organizational planning, talent acquisition, and resource allocation as the business grows.
• Champion a culture where individuals take initiative, solve problems collaboratively, and continuously seek better ways of working.

What Success Looks Like:

Within the first 12-18 months, the Vice President, Business Operations will:

• Establish a disciplined operating cadence that improves visibility, accountability, and execution across the Prisma business.
• Build meaningful business dashboards and KPIs that support faster, data-driven decision making.
• Improve cross-functional collaboration and execution across customer-facing and product organizations.
• Simplify operational processes that increase efficiency while preserving Prisma's entrepreneurial culture.
• Help the business scale by creating operational structure that enables growth without sacrificing agility or speed.

Candidate Requirements:

• 10+ years of progressive leadership experience in business operations, operational excellence, or general management within SaaS, PropTech, FinTech, Payments, or other high-growth technology businesses (preferred Fintech and/or Prop Tech).
• Demonstrated success helping organizations scale through periods of rapid growth and organizational change.
• Experience creating operational structure and processes in fast-paced, entrepreneurial environments.
• Strong business acumen with the ability to connect operational decisions to commercial and financial outcomes.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and relationship-building capabilities with the ability to influence across all levels of an organization.
• Proven ability to lead through influence, build alignment across functions, and drive execution without unnecessary complexity.
• Bachelor's degree required; advanced degree preferred.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $185k - $215k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).