Vice President, Application Support ManagerWe9re seeking a future team member for the role of
Vice President, Application Support Manager to join our
Production Services team. This role is located in
Lake Mary/FL or Pittsburgh/PA.In this role, you9ll make an impact in the following ways:- Diagnose and resolve complex application issues rapidly to support stable operations and reduce downtime.
- Conduct post-mortem analysis to identify root causes and prevent future issues.
- Communicate technical issues clearly to non-technical stakeholders and collaborate effectively with developers and other partners.
- Maintain composure during outages and high-priority incidents, often working under strict SLAs.
- Maintain detailed system logs and incident reports to support tracking, reporting, and continuous improvement.
To be successful in this role, we9re seeking the following:- Bachelor9s degree in Computer Science, Information Technology, or a related field. - Advanced certifications in application support or IT service management preferred. **EXPERIENCE:** Typically 6-10 years of experience.
- Knowledge of Linux/Unix shell scripts for automation and understanding processing stages.
- Ability to run complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans.
- Knowledge of Docker for containerization and Kubernetes for orchestration.
- Proficiency in App Engine to facilitate provisioning servers and scaling app instances based on demand.
- Understanding of OneDesk as a centralized platform to streamline software deployment workflows.
- Understanding of Kafka message broker for messages sent to different application topics and monitoring for lags.
- Understanding of ServiceNow ticketing systems to request and transition with proper documentation.
- Ability to interrogate logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins.
Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an 4at will4 position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
