About this roleVeteran Transition Program-Client Service AssociateWe recognize that veterans bring a unique and valued perspective to BlackRock thanks to their extraordinary backgrounds and experiences. The Veterans Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world's largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock.
Over the course of the Program, participants will: - Join teams and have an immediate impact;
- Immerse themselves in the work of their teams;
- Gain an understanding of how BlackRock serves its clients;
- Be supported through training and mentorship;
- Get exposure to senior leaders;
- Participate in social and networking opportunities.
Program Structure:The program begins with an orientation where you'll learn about BlackRock's principles, mission, purpose, and culture. You'll learn about the asset management industry and get an in-depth look at how BlackRock serves its clients. Following orientation, you'll join your team and gain insights into the day-to-day life of an Associate as you develop subject-matter expertise through on-the-job learning and our industry-leading technology, Aladdin.
Role Responsibility
You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.
Client Service Officer Role:- Build relationships, foster connectivity & manage expectations with clients
- Navigate BLK to develop solutions to service challenges, making the firm feel small to clients
- Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
- Participate in regulatory, platform, and client related projects
- Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements
- Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
- Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
- Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach
Experience - 5+ years of experience in financial services field preferred
- BA/BS equivalent
- Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once
- Efficiently handle deadlines and pose ability to work independently for routine client projects
- An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
- A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
- Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity
- Good oral and written communication skills
Where will I be based?This role will be based in our Wilmington, Delaware Office
Program Eligibility:- Minimum of 2 years of Active Uniformed service
- Bachelor's degree obtained pre- or post-military service
- Open to all U.S. Veterans, regardless of rank or branch of service
- Must be able to commence employment in October 2026
Application Deadline:For Wilmington, DE Only the salary range for this position is USD$85,000.00 - USD$117,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidatesAt BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided
guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
