Job SummaryLooking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, at Spectrum Business, you will proactively manage day-to-day relationships with enterprise accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum's reputation for trusted solutions in the healthcare, hospitality or SLED market.
ResponsibilitiesHow You Will Make an Impact - Proactively manage an assigned module of healthcare, hospitality or SLED enterprise accounts, ensuring client satisfaction and retention
- Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts
- Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business
- Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards
- Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed
- Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary
- Stay informed about service pricing, processes and promotions by completing required training sessions
- Attend sales meetings and training programs to enhance knowledge and skills
Working Conditions - Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle
QualificationsWhat You Will Bring to Spectrum Required Qualifications Education - High school diploma or equivalent from an accredited organization (GED)
Experience- Account management experience in healthcare, hospitality, SLED or related field
Skills - Read, write, speak and understand English
- Thorough understanding of HIPAA and compliance requirements
- Proven ability to meet a $3,000 monthly revenue quota
- Experience managing around 300 named accounts as an account manager
- Proficiency with ICOMS/CSG or other billing systems
- Strong verbal, written and interpersonal communication skills
- Ability to travel up to 30 percent of the time to assigned territories
- Valid and active State driver's license with safe driving record
Preferred QualificationsEducation - Bachelor's degree in a business-related field or equivalent combination of education, training and experience
Experience - 5+ years of strategic account sales or account management experience
- 5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
- 5+ years of strategic account management in healthcare, hospitality, or SLED verticals such as pharmaceutical sales, surgical representative or hospital account management
Skills - Experience as a successful internal "hunter" in sales or telesales
- Salesforce proficiency
- Aptitude for learning Spectrum's product suite
- Industry knowledge and strong attitude
- Proficiency in Microsoft Word, Excel and PowerPoint
