ISP Relations ManagerLead the network. Drive performance. Build lasting partnerships.If you're a strategic leader who thrives on building strong business relationships, developing high-performing teams, and improving operational performance, this is your opportunity to make a measurable impact.
Sewell, New Jersey / Bonita Springs, FloridaWhat You'll DoYou'll lead the ISP Relations department while overseeing the performance, profitability, and growth of NEST's nationwide Independent Service Provider network. You'll work cross-functionally to strengthen provider relationships, improve operational efficiency, and ensure exceptional service delivery across every market.
- Lead the day-to-day operations of the ISP Relations department while coaching and developing Supervisors, Specialists, and Associates
- Build, grow, and maintain a high-performing national network of Independent Service Providers
- Oversee provider sourcing, onboarding, compliance, performance management, and relationship development
- Conduct recurring business reviews with providers to improve service quality, compliance, and profitability
- Negotiate provider pricing to maximize gross profit while maintaining strong long-term partnerships
- Analyze provider performance, utilization, and operational trends to drive strategic decisions
- Identify coverage gaps and develop solutions that improve service response and market coverage
- Partner with Operations, Client Services, Finance, Technology, and Human Resources to achieve company objectives
- Develop and improve departmental processes, reporting, and best operational practices
- Support technology initiatives, reporting tools, and system enhancements that improve efficiency
- Resolve escalated provider and client concerns while maintaining exceptional customer satisfaction
- Monitor department KPIs and implement continuous improvement initiatives
Who Thrives in This Role- Strategic leaders who enjoy developing teams and driving organizational performance
- Relationship builders who excel at negotiating and managing long-term business partnerships
- Analytical decision-makers who balance financial performance with operational excellence
- Collaborative professionals who enjoy working across departments to solve complex challenges
- Leaders who embrace accountability, continuous improvement, and exceptional customer service
Requirements- Bachelor's degree in business administration, Operations Management, Supply Chain, or a related field
- Minimum of 5 years of NEST experience or equivalent management experience in facilities management, service provider management, or a related operational field
- Minimum of 3 years of leadership experience managing teams
- Strong financial acumen with experience analyzing profitability, pricing, KPIs, and operational metrics
- Experience leading cross-functional operational initiatives
- Strong communication, negotiation, coaching, and relationship management skills
- Proficiency in Microsoft Office, particularly Excel and Word
- Ability to travel up to 20% as needed
Pay & Perks- Competitive salary starting at $80k - based on experience
- Eligibility for Company Incentive Program
- PTO package including Holiday, vacation, personal and sick time
- Medical plans with employer contribution
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP) with insurance plan
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement and philanthropic events
Our ValuesInnovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect
If you're ready to lead a nationwide provider network, develop exceptional teams, and help shape the future of service delivery, apply today.We're excited to meet you. 
