Overview

PenFed is hiring a Vendor & Consultant Relationship Specialist at our San Antonio, Texas Service Center. The primary purpose of the Vendor Relationship Specialist is to serve as the primary liaison between internal lending teams, enterprise vendor management, risk, compliance, and external partners. This role focuses on execution, performance monitoring, issue resolution, and continuous improvement across vendor-supported operational capabilities. Under guidance from the Management team, this role ensures vendors deliver contracted services effectively, compliantly, and in alignment with operational goals, regulatory requirements, and member experience standards.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Relationship and Performance Oversight

• Serve as the primary relationship contact for vendors and consultants both on and offshore.
• Within established operating rhythms with domestic and offshore teams, conduct regular check ins, status reviews, and escalation paths.
• Track and report on SLA adherence, quality metrics, and operational output for assigned vendors.
• Maintain vendor scorecards and performance dashboards to include surface trends, variances, and risks.
• Conduct vendor performance reviews in coordination with Management to document outcomes, agreed actions, and follow up timelines.
• Identify early indicators of vendor non-compliance / adherence and escalate appropriately before issues affect operations or member experience.
• Partner with Procurement, Third Party Risk Management, and Legal on new contracts, amendments, and renewals.
• Coordinate onboarding and offboarding of vendor resources in partnership with HR, IT, and Management.

Operational Enablement & Project Support

• Partner with Management to ensure vendors and consultants support operational goals.
• Support implementation and enhancement initiatives led by Management, including vendor onboarding, consultant onboarding, expanding scope of current consultants, etc.
• Coordinate deliverables, timelines, and dependencies across internal teams and external partners.
• Track and report vendors and consultants spend against approved budgets.
• Identify areas of opportunity for cost optimization, scope efficiency, or contract consolidation.
• Recommend enhancements to workflows, controls, and performance management frameworks.

Qualifications

Equivalent combination of education and experience is considered.

• Associate's degree in related field.
• Minimum of three (3) years' work experience in vendor management required.
• Experience with third-party vendor oversight within financial services is highly preferred.
• Experience managing offshore or outsourced teams is highly preferred.
• Strong understanding of Consumer Banking / Lending operations and regulated financial services highly preferred.
• Proficiency in Excel or similar tools for performance tracking, reporting, and data reconciliation.
• Experience partnering with enterprise vendor management, legal teams, risk, compliance, and IT teams.
• Effective verbal and written communication skills; comfortable interfacing with external vendors and senior leadership.
• Familiarity with financial services and/or lending technology vendors.
• Knowledge of third-party risk management frameworks and vendor governance requirements in a regulatory environment
• Experience supporting contract review processes, vendor due diligence, or RFI/RFP activities.
• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• Certified Vendor Manager (CVM) highly preferred.
• Certified Third-Party Risk Professional (CTPRP) preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call is required.

Pay Transparency
The anticipated starting salary range for this role is $60,000.00 - $103,343.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

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