MORGAN AUTO GROUP

Vehicle Exchange Advisor - Kia of Port Charlotte

MORGAN AUTO GROUP$75K — $150K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of customer service experience preferred
  • Proficient in basic computer skills and CRM systems
  • Strong organization and time management abilities
  • Flexible and adaptable to changing situations
  • Positive attitude and willingness to learn new processes

Responsibilities

  • Handle inbound and outbound customer calls efficiently
  • Deliver a VIP customer experience across all interactions
  • Scan and input vehicle data accurately for appraisals
  • Follow up with customers and manage daily tasks effectively
  • Collaborate closely with management and sales teams

Benefits

  • Major medical, dental, and vision insurance
  • Long and short-term disability coverage
  • Life insurance policy options
  • Paid time off for full-time associates
  • 401k plan with company participation
  • Opportunities for professional training and advancement
Full Job Description
  • Self-motivated with a positive attitude
  • Good customer service skills and work ethic
  • Goal oriented and high energy
  • Basic computer skills and the ability to follow a process
  • Willingness to learn
  • Handle inbound and outbound customer calls
  • Deliver a high-level, VIP customer experience
  • Communicate professionally with customers in person and over the phone
  • Scan and input vehicles into appraisal software for trade evaluations
  • Manage customer follow-ups and daily tasks efficiently
  • Work closely with management and the sales team
  • Maintain accurate customer notes and records in CRM systems

In addition to competitive pay, we offer our full time associates the following Benefits:
  • Major Medical Insurance, Dental and Vision Insurance
  • Long and Short-Term disability
  • Life Insurance
  • Paid time off
  • 401k with company participation
  • Professional work environment, with job training and advancement opportunities

Responsibilities and Qualifications:
  • Previous car sales experience ideal but not required
  • Must Be Professional with a confident attitude
  • Knowledge of telephone, text and email techniques and etiquette
  • Strong customer service and phone skills
  • Efficient with Time management to be able to make a minimum of 100 call per day
  • Organized, self-motivated, enthusiastic and detail-oriented
  • Positive, flexible and process-oriented
  • Ability to converse with customers to discuss needs and direct appropriately within the dealership
  • Possess strong organizational, follow-up, Accurate record keeping
  • Ability to active listening and deliver 110% customer experience
  • Speak clearly and persuasively in positive or negative situations
  • Quick thinker and learner
  • Previous call center experience (an asset but not required)
  • An interest in the automotive industry
  • Able to thrive in a fast paced, changing environment
  • Enjoy providing customer enthusiasm

*See hiring manager for details

About MORGAN AUTO GROUP

Morgan Auto Group is an automobile dealership and repair services.

Morgan Auto Group Careers

There has never been a better time to join the dynamic team at Morgan Auto Group—the leading network of auto dealerships renowned for innovation and leadership in the automotive industry.

Work You’ll Do

Join Morgan Auto Group's top-tier team to assist some of the most well-known automotive brands in mastering their operational excellence and customer satisfaction. Transform the automotive landscape with the brightest minds at Morgan Auto Group, where leadership, diversity training, and digital innovation converge. Lead from a unique position in the marketplace, leveraging deep industry expertise and a commitment to digital and technological advancements. Work with a nationwide team of business and automotive advisors to help propel Morgan Auto Group towards future growth and sustainability. Collaborate with a dedicated team of professionals, all focused on driving success across numerous automotive markets.

Introducing the Morgan Auto Group Professional Pathways

The team is building a market-leading platform to offer job opportunities that allow individuals to master their career paths within the automotive industry.

Do Innovative Work

Join a group of skilled professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions and services that enhance the customer experience and operational efficiency through a depth and breadth of automotive knowledge that’s second to none.

Be Part of a Great Team

Engage in wide-ranging projects utilizing cutting-edge automotive technology and harness the unparalleled capabilities, national scale, and collaborative environment of Morgan Auto Group.

Future-proof Your Career

Advance your career with limitless opportunities propelled by unmatched training, development, and certification support.

Explore

Discover how Morgan Auto Group is leading the way in eco-friendly automotive solutions and enhancing customer experiences through innovative service models.

The Morgan Auto Group Commitment

The combined service capabilities, national presence, and collaborative team environment help employees overcome challenges and lead transformation in the automotive industry. Employees across the nation look to Morgan Auto Group for new strategies and solutions to drive growth and innovation in their careers.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Morgan Auto Group seeks passionate, curious, creative, and solution-driven team players. SEARCH MORGAN AUTO GROUP JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Morgan Auto Group.

READ CAREERS BLOG

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Learn more about MORGAN AUTO GROUP
Size
1,001 employees
Industry

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