Own the platform roadmap and service catalog; prioritize the engineering backlog based on business value, risk, lifecycle requirements, and operational needs.

Track and report platform KPIs, including availability, provisioning time, cost per VM, incident mean time to restore (MTTR), utilization, and service delivery performance.

Serve as the senior escalation point for platform incidents, service degradation, capacity constraints, and cross-functional issue resolution.

Coordinate with FinOps, cybersecurity, application, network, storage, and infrastructure teams through defined operational and governance interfaces.

Lead the weekly planning cadence for the platform team, including backlog review, priorities, delivery status, dependencies, and risk management.

Report platform health, cost, service performance, and strategic recommendations to infrastructure leadership.

Ensure the private cloud platform is operated as a reliable, scalable, cost-effective service aligned to enterprise standards and business requirements.

Drive continuous improvement in platform operations, engineering practices, lifecycle management, resiliency, and service consumption.

Partner with architecture and engineering stakeholders to evaluate platform enhancements, modernization opportunities, and future-state capabilities.

Support operational governance activities, including change review, incident review, problem management, capacity planning, and service performance reviews.

Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Preferred Qualifications

VMware certification such as VCP-VCF, VCP-DCV, or other relevant VMware platform certifications.

Experience operating infrastructure using a platform-as-a-product or service ownership model.

Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices.

Familiarity with hybrid cloud operating models and integration points between private cloud and public cloud services.

Experience with automation and infrastructure management tools such as PowerCLI, Terraform, Ansible, vRealize/Aria, or similar orchestration platforms.

Experience with service catalog management, self-service provisioning, and standard service offering design.

Knowledge of resiliency, disaster recovery, backup, and high availability design principles for enterprise platforms.

Exposure to cybersecurity and compliance requirements relevant to infrastructure platforms, including vulnerability remediation and secure configuration practices.

Experience supporting multi-site or geographically distributed data center platforms.

Prior experience building dashboards, executive reporting, and KPI visualization for operational leadership.

ITIL certification or equivalent practical service management experience.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or an equivalent combination of education and relevant experience.

Minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations.

Minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations.

Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments.

Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance.

Strong working knowledge of IT service management (ITSM) processes, including incident, change, problem, request, and service level management.

Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning.

Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences.

Strong stakeholder management and communication skills, with the ability to align technical priorities to business objectives.

Experience coordinating across multiple infrastructure disciplines such as compute, storage, networking, security, and operations.

Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios.

Experience leading planning cadences, work prioritization, and execution tracking for technical teams.

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