The MandateYou'll own the entire eCommerce value stream - production order through customer doorstep. That means:
- Lead the operation: daily production and labor planning, shipping execution, marketplace fulfillment, order prioritization, and delivery performance across our direct-to-consumer channels
- Own the economics: in this business, fulfillment cost and lead time are the competitive battleground - you'll manage both as your scoreboard, and every improvement you make shows up in sales
- Set the quality bar: our customers are consumers, not purchasing departments - you'll define and enforce a consumer-grade quality standard and partner directly with Engineering and Packaging to deliver it
- Build the culture: Gemba walks, visual management, Kaizen leadership, and coaching front-line leaders - a floor where continuous improvement is how work gets done, not an initiative
- Lead the team: hiring, workforce planning, cross-training, and developing the people who make it all run
This isn't a desk job - you'll spend the majority of your day on the floor. And it isn't a caretaker job either: you're being handed a growth engine with executive attention and the room to run it.
What It Takes- Manufacturing leadership experience - required. You've led production teams on a plant floor and driven measurable results in safety, quality, delivery, and cost.
- E-commerce or direct-to-consumer fulfillment experience - required. You've operated inside marketplace fulfillment (Amazon Seller/Vendor Central or comparable), consumer order flow, or D2C operations - and you understand what consumer-speed delivery demands of a production floor.
- Lean manufacturing and continuous improvement depth - you've led it, not attended it
- Strong analytical command: production metrics, backlog management, data-driven decisions
- Bachelor's degree in Business, Engineering, or Industrial Engineering preferred
- The leadership presence to be the primary liaison across Operations, Engineering, Packaging, Product Development, and the Aftermarket business
Why This RoleBecause it's rare. Companies either make things or ship things - we do both, under one roof, and this seat runs it. You'll lead one of the most strategic growth areas in the company, with the autonomy to build, the visibility to matter, and a leadership team that's investing in exactly this.
If you've been waiting for the role where your manufacturing discipline and your e-commerce fluency finally belong in the same job - this is it.
#ZR #IH
