Salary : $64,787.00 - $100,408.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Full time with benefits
Job Number: 26-06111
Department: Environmental & Street Services
Opening Date: 09/30/2026
Closing Date: Continuous

Position Description
Devoted to providing locating of City water, sewer, and storm sewer systems in response to requests through the NC811 system as well as requests through Environmental & Street Services. Decision-making involves the coordination of assignments and processes at the highest level of standard operating tasks, including providing direction to lower level staff in the execution of operational tasks and review and verification of work.

Responsible for performing a variety of locating duties such as researching records, compiling data, and computing data shown on maps; scheduling locate work assignments; directing a locating crew in determining locations of the City's water, sewer, and storm sewer lines. Knowledge of understanding property lines, boundaries, easements, right-of-way, topographic locations and elevations is required; overseeing the production of locate data including reviewing budgets and work plans; training staff in equipment and software operation and standard locate procedures; conducting quality control; reviewing field notes; editing data; and overseeing the care, calibration and transport of locating equipment.
Duties/Responsibilities

• Supervises locating operations, to include utilization of ticket management system for reviewing, prioritizing, assigning, tracking and documenting locate requests, managing budgets and work plans, coordinating with residents, and other City staff and external agencies; and maintains inventories and ensures adequate supply of equipment.
• Oversees the production of locating data; directs a locating crew in determining locations of the City's water, sewer, and storm sewer lines; and monitors operations related to the care, calibration, and transportation of equipment.
• Trains staff in equipment and software operation, and standard locate procedures; conducts quality control duties; and ensures that all operations comply with applicable policies and procedures.
• Prepares and maintains reports and records, and reviews field notes and other staff reports and documentation; compiles, edits, and verifies data, for accuracy and compliance with applicable policies and procedures.
• Performs a variety of locating duties such as researching records, compiling data, and computing data shown on maps.
• Incumbents supervise paraprofessional and/or support staff, to include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Participates in the Utility Locate Program's rotating on-call schedule, including after-hours, weekend and holiday coverage.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).
• Six years of professional surveying or locating experience depending upon assignment.
• A valid North Carolina Class C Driver's license with a satisfactory driving record obtained within a time frame established by the City.

Additional Preferred Skills

• Three years of experience in locating work in Durham preferred.
• Experience with an electronic utility-locate ticket management system.

Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.
03

Please select your highest level of completed education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• PhD or Juris Doctorate

04

How many years of professional surveying or locating experience do you have?

• No related experience
• Less than 1 years of related experience
• 2 years but less than 3 years of related experience
• 3 years but less than 6 years of related experience
• 6 or more years of related experience

05

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

• I have a valid, unrestricted NC driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
• I do not have a valid, unrestricted driver's license.

06

Do you understand that this position will require on-call duties on a rotating schedule?

• Yes
• No

07

Describe your experience with ticket management systems. Name the systems you have used and explain how you used them to review tickets, prioritize or assign work, monitor deadlines, document field results, and close tickets. If you have not used a ticket management system, describe any related work-order or service-request systems you have used.
08

The annual hiring range for this position is $64,787 - $82,609 depending on education, experience, and approval by the Environmental & Street Services Director. The hiring range is non-negotiable. Do you acknowledge your review and understanding of the hiring range?

• Yes
• No

Required Question