Job Description

About the Role:

You will be responsible for collaborative working across the origanisation to create digital experiences that are user-friendly, intuitive, accessible, responsive, and friction-free. You will focus on optimizing conversions, increasing user satisfaction, and maintaining visual and brand consistency across customer-facing digital experiences. Working collaboratively with IT and other Teams, you will create a cohesive roadmap for enhancements and translate user, business, and technical insights into applicable UX/UI recommendations. You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule.

You Will:

Design/Prototyping

• Develop storyboards, mock-ups, and prototypes for design ideas
• Design website landing pages and product pages and user flows
• Review and redesign all digital member touchpoints to increase engagement.
• Maintain and evolve the design system and component specifications, partnering with Web Engineering to support implementation
• Create and refine multiple design concepts, wireframes, and prototypes to support testing, partner agreement and UX/UI decisions.
• Translate UX/UI recommendations into design of page templates, reusable components, publishing standards, and quality-tested digital experiences.

User Research/Collaboration

• Work with other teams to conduct user research, usability testing, and feedback for optimization
• Collaborate with partners to define project goals, requirements, and scope
• Ensure platforms meet customer needs and expectations

Conversion Rate Optimization/Testing

• Use qualitative and quantitative data for a CRO strategy and testing plan
• Create hypotheses and implement A/B or multivariate tests and partner with IT to implement and iterate
• Produce reports grounded in test results, focusing on important metrics

Qualifications

You Have:

• A Bachelor's degree in one of the following fields: user experience design, human-computer interaction, interaction design, graphic design, visual communication, digital design, computer science, or information systems. We may consider equivalent experience.
• 5 years experience in UI/UX design

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

The Annual Salary Range for this role is: $88,000 - $125,000

Please note, this is a standard range and exact compensation may vary based on experience and location. If you'd like to understand more on the salary range, please contact [redacted]

If you're interested in this role, please apply before 31 August 2026

While this role can work remotely in the US, please note that we are unable to employ individuals in the state of California.