Position Summary...What you'll do...Role summary: The (USA) Senior Technology Operations role is responsible for overseeing the successful execution of medium-complexity technology programs by applying advanced program estimation, monitoring, and risk mitigation techniques. This position leads cross-functional coordination, manages financial plans, and ensures alignment with strategic objectives. The role requires strong stakeholder communication skills to influence and build consensus while supporting business operations and technology strategy integration. The incumbent drives continuous improvement, fosters accountability, and delivers measurable outcomes that support organizational goals and operational excellence within a dynamic technology environment.
About the team: The Telecom team within Platforms - Infrastructure Services oversees enterprise connectivity across over 5,000 Walmart locations nationwide. This team manages carrier strategy, contract negotiations, financial governance, provisioning, and service assurance for data, voice, wireless, and mobility services with major providers. Leading large-scale transformation projects such as SD-WAN and GWAN backbone evolution, the team collaborates closely with Network Engineering, Wireless, Automation, Service Assurance, Procurement, and Legal. Known for rapid carrier activation, cost optimization, and SLA-driven operational excellence, the team plays a critical role in maintaining reliable and efficient connectivity to support Walmart's business operations.
What you'll do: - Lead program estimation, risk assessment, and resource planning for telecom initiatives - new store/DC provisioning, SD-WAN enablement, WAN deployments, TTU and rollouts.
- Monitor program progress across circuit ordering, provisioning, installation, and turn-up - ensuring alignment with schedules, SLAs, and budgets.
- Facilitate cross-functional coordination with Network Engineering, Wireless, Service Assurance, Automation, Supply Chain, Procurement, Legal, and carriers.
- Build stakeholder consensus through executive-ready status updates, QBR materials, and leadership narratives.
- Manage budgets, MRC/NRC tracking, and financial governance - realized savings, contract impacts.
- Drive carrier escalations and vendor accountability on outages, SLA violations, and chronic issues.
- Translate business needs into actionable network provisioning and carrier engagement plans.
- Drive continuous improvement
What you'll bring: - Proven expertise in telecom program management - carrier provisioning, circuit lifecycle (order install activate bill), and site enablement at scale.
- Strong knowledge of enterprise network architectures - SD-WAN, DIA, MPLS, GWAN, LTE/5G WWAN, satellite (Starlink/VSAT), and edge networking.
- Demonstrated ability to lead cross-functional and cross-carrier coordination across engineering, operations, procurement, and carrier partners.
- Experience managing telecom budgets and financial governance - MRC/NRC tracking, contract impact, and realized savings.
- Hands-on Tier-1 carrier management (Verizon, AT&T, T-Mobile, Lumen, Zayo, Spectrum, Comcast) on SLAs, billing, and escalations.
- Proficiency in PM tools (Jira, Confluence, Smartsheet) and TEM/carrier billing systems.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...805 Se Moberly Ln., Bentonville, AR 72712, United States of America
