(USA) Senior Manager, Technology Operations

Walmart Canada

$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or 7 years' experience in program management/operations
  • 5 years of project management experience or 2 years supervisory experience
  • Expertise in program and financial management including budgeting and cost control
  • Knowledge of technology strategies aligned with business objectives
  • Strong stakeholder management and relationship-building skills
  • Proven experience in risk assessment and performance monitoring
  • Leadership experience in mentoring and developing high-performing teams

Responsibilities

  • Lead technology operations programs ensuring alignment with strategy and financial plans
  • Manage budgets, resource allocation, and risk mitigation across multiple projects
  • Develop and implement technology strategies to support business efficiency
  • Build collaborative relationships with stakeholders to influence program success
  • Monitor program performance and provide reporting to leadership
  • Identify opportunities for process enhancement and technology adoption
  • Mentor team members to promote accountability and performance

Benefits

  • Opportunity to drive impactful results at an international level
  • Ability to work on complex, medium to high complexity projects
  • Focus on continuous improvement and fostering collaboration
  • Support for professional development of team members
  • Engagement in technology strategies that enhance operational efficiency
Full Job Description
Position Summary...
The Senior Manager, Technology Operations, will ensure the consistency and efficacy of fraud controls as capabilities expand internationally. This role leads the execution of complex technology programs by aligning strategic objectives with operational and financial plans. This role oversees multiple projects, ensuring effective resource allocation, risk mitigation, and performance monitoring. The position requires strong stakeholder engagement to translate business needs into actionable technology solutions while fostering collaboration across teams. The incumbent drives continuous improvement, supports talent development, and upholds high standards of integrity and operational excellence to deliver impactful results that advance organizational goals.

What you'll do...

  • Lead and oversee technology operations programs, ensuring alignment with organizational strategy and financial plans.
  • Manage budgeting, resource allocation, and risk mitigation across multiple medium to high complexity projects.
  • Develop and implement technology strategies that support business objectives and operational efficiency.
  • Build and maintain strong collaborative relationships with stakeholders to influence decisions and drive program success.
  • Monitor program performance, track progress, and provide clear, concise reporting to leadership.
  • Foster continuous improvement by identifying opportunities to enhance processes and technology adoption.
  • Mentor and develop team members, promoting accountability and high performance.


What you'll bring:
  • Proven expertise in program and financial management, including budgeting, forecasting, and cost control across multiple projects.
  • Strong knowledge of technology strategies and ability to align technology initiatives with business objectives.
  • Demonstrated ability to lead complex programs using established program management frameworks and tools.
  • Exceptional stakeholder management and relationship-building skills to influence and drive consensus.
  • Experience in risk assessment, mitigation planning, and performance monitoring to ensure program success.
  • Ability to translate business requirements into actionable technology solutions and operational improvements.
  • Leadership experience in mentoring, coaching, and developing high-performing teams.


The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

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