Position Summary...We are seeking a Sr. Manager, Business Analysis & Insights - Risk Analytics (Fraud Rules) to lead fraud strategy and analytics for a designated Walmart eCommerce business unit. This role owns the end-to-end fraud rules program-from strategy and operating cadence to analytics, rule optimization, and cross-functional execution-to reduce loss while protecting the customer experience.
As a senior leader within Fraud Strategy, you will partner closely with Product, Engineering, Operations, and Business leadership to anticipate emerging fraud and return abuse, translate ambiguous business problems into measurable risk strategies, and deliver scalable, sustainable prevention capabilities. You will set direction, influence roadmaps, and drive adoption of data-driven controls that balance fraud loss reduction, policy enforcement, and friction/false positives.
What you'll do...Set Strategy & Drive Business Outcomes- Own the fraud rules strategy for a specific business unit, aligning prevention priorities to business goals and customer experience.
- Translate ambiguous, high-impact risk questions into structured problem statements, hypotheses, and measurable success metrics.
- Establish a multi-quarter roadmap for rules optimization, experimentation, and capability build (e.g., monitoring, alerting, governance, and documentation).
- Design and implement novel, durable countermeasures to recurring fraud and return abuse patterns to reduce fraudster adaptability.
Lead Advanced Analytics, Insights, and Decision Support - Serve as the senior point of contact for fraud rules performance, providing executive-ready narratives on metric movement, trend drivers, and tradeoffs.
- Build and maintain reporting and analytical deliverables (dashboards, scorecards, deep dives) that enable business planning and operational decision-making.
- Conduct deep-dive analyses to identify root causes, quantify impact, and recommend actions (rule changes, policy adjustments, product/tech enhancements).
- Define and monitor key performance indicators (KPIs) such as fraud loss, returns abuse, chargebacks, approval rate, false positives, and customer friction.
Operationalize Rule Governance & Continuous Improvement - Establish a disciplined operating model for rule changes, including intake, prioritization, testing, rollout, monitoring, and post-implementation validation.
- Drive process improvements increase speed-to-mitigation and reduce manual effort through automation, standardization, and self-service analytics.
- Ensure controls are scalable and auditable by improving documentation, metric definitions, and rule performance measurement.
Provide Cross-Functional Leadership & Technical Risk Expertise - Act as a subject matter expert on fraud trends, rulesets, and metric calculation, advising partners on risk implications of upcoming product/process changes.
- Influence product and engineering roadmaps by translating fraud insights into requirements, acceptance criteria, and measurable outcomes.
- Partner across teams to ensure solutions are implemented effectively and sustainably, balancing risk reduction and customer experience.
What You'll Bring - 5-6+ years of experience in risk analytics, fraud strategy, fraud rules, or a related domain (eCommerce preferred).
- Strong knowledge of eCommerce risk and fraud management principles, including returns abuse and policy enforcement.
- Advanced proficiency in SQL and experience performing complex data extraction, analysis, and validation.
- Demonstrated ability to apply data mining and analytical techniques to identify patterns, quantify impact, and drive action.
- Strong business judgment and the ability to communicate complex findings clearly to both technical and non-technical audiences.
- Proven ability to lead through influence across cross-functional stakeholders and operate effectively in fast-paced, ambiguous environments.
- Flexibility to collaborate across time zones and respond to urgent business needs.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Analytics, Statistics, or related field and 4 years' experience in data analytics, project management, business, or related area OR 6 years' experience in data analytics, project management, business, or related area. 2 years' experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification
Primary Location...802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
