USA - Customer Support Engineering - 10

V2Soft

$90K — $120K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-10 years of related work experience
  • College degree in Engineering
  • Proficient in computer applications including Excel and Word
  • Strong organizational and communication skills
  • Experience in handling non-conformances and customer interactions

Responsibilities

  • Serve as the communication link between the plant and manufacturing facility
  • Re-verify parts within the computer system
  • Conduct initial containment of non-conforming materials
  • Input data into the Incident Reporting System (IRS)
  • Monitor and negotiate parts per million (PPM) rates
  • Write weekly trip reports
  • Develop and maintain relationships with customers in the plant

Benefits

  • Access to training in computer applications
  • Opportunities for involvement in special event activities
  • Potential for growth and development within the organization
Full Job Description
45500 Fremont Blvd, Fremont, CA 94538
The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email. This person should be highly organized and have superior communication skills as he/she will interface with customers. Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment. Be the communication link between Customer Plant and Delphi. CSE will reside at customer facility. Expedite non-confirming material back to Delphi same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment. Be an integral part of the response teams. Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates. Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business. 6-10 years of related work experience. Training in computer applications. College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering.

https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

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