US LBM Director of Digital Product Management

21ST CENTURY HOME HEALTH SERVICES$200K — $250K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree (MBA preferred)
  • 8+ years in Digital Product Management or leadership roles
  • Proven track record in team leadership within related industries
  • Experience in strategic planning and customer-centric innovation
  • Ability to leverage analytics for strategic decision-making

Responsibilities

  • Define and drive a technology product roadmap for customer support
  • Drive technology solutions for business savings and growth
  • Develop analytical insights to guide strategy and implementation
  • Collaborate with teams to design and optimize digital products
  • Provide strategic leadership for technology solution optimization
  • Build and lead a high-performing team
  • Foster collaboration to achieve business results

Benefits

  • Hybrid work model with three days in-office
  • Opportunity to lead digital innovation
  • Access to a dynamic work environment
  • Engagement with senior leadership and key stakeholders
  • Impactful role in shaping customer experience
Full Job Description
A Brief Overview
The US LBM Director Digital Product Management is responsible for overseeing the innovation, development, and optimization of US LBM's Digital Customer Experience (DCX) technology platform. This position will collaborate with senior operations leaders, engineering, and key business stakeholders to develop and execute a digital product strategy to drive growth, innovation, and operational excellence across the organization.

This is a hybrid position requiring three days per week in our Auburndale, MA office.

Pay Rate: $200K - $250K annual base salary, plus bonus.

What you will do
  • Define and drive a technology product roadmap to help US LBM provide seamless support to customers at lowest cost to serve.
  • Ownership for driving the technology solutions to drive tangible savings and growth to the business.
  • Use data and high-quality business judgement to develop analytical insights that drive both strategy and tactics for implementation success for the business leaders.
  • Work with partners in the operations, sales, engineering, business process and data analytics teams to get digital product solutions designed, built, deployed and optimized to deliver business impact.
  • Provide strategic thought leadership with the engineering and business process teams for optimization and consolidation of technology solutions that produce a seamless customer experience.
  • Build and lead a dynamic, high performing team.
  • Be a great business partner, focused on collaboration to drive results.


Required For All Jobs
  • Perform other duties as assigned.
  • Comply with all policies and standards.
  • Adheres to Company's commitment to workplace safety.


Education Qualifications
  • Bachelor's degree (MBA preferred) and 8+ years of experience in Digital Product Management or related leadership roles in complex, matrixed organizations.


Experience Qualifications
  • Proven track record of successfully leading teams, ideally in the building materials, supply chain, B2B distribution or related industries.
  • Experience in strategic planning, digital product lifecycle management, and customer-centric innovation.
  • Background in leveraging analytics to guide strategic decisions, with experience in data science a plus.


Skills and Abilities
  • Ability to establish and lead digital transformation and drive technology product innovation to deliver operational efficiency.
  • Capability to influence and drive decisions at all levels of the organization, including senior leadership.
  • Strong leadership skills to focus on building and developing a high performing team.
  • Advanced proficiency in leveraging data analytics and business intelligence tools to inform product features and business impact.
  • A "roll-up-your-sleeves" mentality, with the ability to manage high-level strategy while diving into the details when needed.
  • Ability to operate autonomously in a dynamic environment, effectively managing multiple priorities and drive key strategic initiatives.


Travel Requirements
  • 25% Travel.

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