HCA Healthcare

Urgent Care Area Manager

HCA Healthcare • $80K — $95K *
Charleston, SC 29412In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred.
  • 3+ years of experience in a Medical Office Setting required.
  • 3+ years of supervisory experience preferred.
  • Must obtain and maintain BLS certification within 30 days.
  • State license for Office Laboratory Assistant if required.

Responsibilities

  • Plan and oversee daily operations of 3-5 clinics.
  • Ensure staff adherence to policies and high-quality patient care.
  • Lead training and development for clinic leadership and staff.
  • Manage staffing and operational efficiency based on patient volume.
  • Handle patient complaints and team performance issues.

Benefits

  • Comprehensive medical, dental, vision, and telemedicine services
  • Wellbeing support, including free counseling and referrals
  • Paid time off and family leave programs
  • 401(k) with matching contributions and other retirement resources
  • Education support including tuition assistance and loan help
Full Job Description
This position is incentive eligible.

GENERAL SUMMARY OF DUTIES:

Plans, directs, organizes and takes ownership of the daily operations of assigned group of clinics, usually 3-5 locations. Demonstrates excellence in customer service. Ensures the clinic is safe, efficient and achieves clinic goals. Leads by example.

Must be available to manage the assigned CareNow clinics 24/7 as needed. Flexibility to fill in open shifts and float to other work locations is required.

DUTIES INCLUDE BUT NOT LIMITED TO:
• Practices and adheres to the Urgent Care Services Mission and Value Statements.
• Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores.
• Places an emphasis on patient quality, convenience and customer service.
• Supervises clinic managers. Oversees the orientation, training and cross training of leadership and clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.
• Participates in the development and leads the execution of area and clinic goals and objectives in support of HCA, PSG and Urgent Care Service Line goals and objectives. Clearly communicates goals and objectives to subordinate leaders and staff.
• Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.
• Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations.
• Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.
• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
• Ensures that clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
• May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. Is on call for clinic operations

24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.
• Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available.
• Ensures that patients and visitors are kept informed of clinic progress.
• Keeps assigned clinic environments clean, orderly and in compliance with company policy and accrediting standards.
• Ensures completion of daily efficiency reports and that assigned clinic efficiencies are within guidelines. Allocates resources, including staffing, across assigned clinics as needed.
• Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care.
• Oversees all assigned clinic leadership and staff activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs.
• Has a working knowledge of all supervised positions and is cable of filling in as needed contingent on license and certification capability. May fill in as Center Manager on a temporary basis as needed.
• Facilitates and ensures the upkeep of interior and exterior areas, signage and overall assigned clinic appearance. Oversees and maintains key control and alarm codes for assigned areas and clinics.
• Works with company-selected vendors (cleaning, maintenance, equipment repair, etc.) to ensure contracted services are performed as expected.
• Ensures all cash management procedures are followed.
• Ensures the occupational client's preference card at each clinic is followed and occupational procedures are adhered to. Works with Marketing to update and manage Work Form. Regularly communicates with primary accounts to ensure we are meeting the employer's needs.
• Attends regular staff meetings at assigned clinics and ensures that clinic leadership and staff are kept informed of and documents review of information, polices, practices, memos and expectations. Provides clinic leadership and staff with appropriate feedback, support and recognition.
• Works closely with the Director of Operations, Clinic Managers, Medical Staff, Front Desk Supervisor, UC Service Line staff and clinic staff to maintain smooth operations and high customer satisfaction.
• Maintains confidentiality of patient, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors employees to ensure compliance.
• Maintains an awareness and working knowledge of required and available reports, resources, systems, deadlines, data sources and other necessary information.
• Understands and follows company Compliance Program policies and procedures. Regularly reminds employees of program elements and importance.
• Actively participates in the CQI Program and encourages participation of others. Seeks employee suggestions and involvement.
• Timely completes and maintains required certifications and mandatory training.
• Follows all company policies pertaining to infection control and hand hygiene. Sets the example for employees.
• Follows OSHA regulations and all company policies pertaining to a safe and secure environment for patients and staff. Ensures required emergency drills are conducted.
• Ensures all Home Office Requests, medical records, information requests and filing are completed timely and routed appropriately from assigned clinics.
• Is supportive of company-sponsored community activities and marketing programs. Works with Marketing to correctly implement and maintain marketing programs.
• Ensures that all assigned clinics are opened and closed timely and according to established policy and procedure.
• Ensures all incident occurrence reports are appropriately documented and handled timely.
• Prepares for and successfully completes clinic audits, reviews and surveys. Ensures clinic leadership and staff compliance and active support.
• Attends all required management meetings and training in-services.
• Reviews the ordering, repair and correct use office equipment. Reviews the ordering of supplies and medication. Ensures the proper disposal of supplies.
• Performs routine office functions including copying, faxing, scanning, mailing, sorting and filing of patient and clinic materials as appropriate.
• Within 3 months of employment or promotion, must obtain and maintain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.
• Within 30 days of employment or promotion, must obtain and maintain state license (if required by the state) for Office Laboratory Assistant.
• Other required training includes: Annual Customer Service Training and Audio.

Supports HCA by:
• Practices and adheres to the HCA Code of Conduct, Mission and Value Statements.
• Works in support of HCA, PSG and Urgent Care Service Line goals and objectives.
• Treats patients, visitors, medical staff, colleagues and others with compassion and respect.

EDUCATION:
• Bachelor's Degree preferred.

EXPERIENCE:
• 3+ year of experience in a Medical Office Setting required.
• 3+ years of experience in the supervision of staff preferred.

CERTIFICATION/LICENSE:
• BLS certification within (30 days of start) required.
• Office lab assistant license if required by state.
• RN, LPN, MA, NCT, RT or other applicable clinical license preferred.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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