UPS Digital Business Development Officer

United Parcel Service of America, Inc. • $80K — $95K *
Boston, MA 02115In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent required
  • 2-3 years of sales experience mandatory
  • Proven experience in consultative selling and solution design
  • Digital literacy with an emphasis on data and technology
  • Strong understanding of risk management and financial solutions

Responsibilities

  • Achieve assigned revenue and growth targets by identifying and closing new customers
  • Develop new business opportunities through proactive prospecting and collaborations
  • Conduct consultative sales conversations to diagnose customer challenges
  • Present and sell tailored solutions that provide measurable value to customers
  • Manage the full sales cycle from outreach to closing deals
  • Work closely with internal teams to increase customer acquisition
  • Ensure a high-quality customer experience through effective communication

Benefits

  • Opportunities for personal and professional growth
  • Collaboration with diverse teams within the UPS ecosystem
  • Engagement in innovative projects and solutions
  • Access to comprehensive training and resources
  • Employee-driven initiatives and programs
Full Job Description
Job Description:

The Business Development Officer (BDO) is a consultative, new-business sales role focused on acquiring new customers and driving revenue growth through UPS Capital's risk management and financial protection solutions. This role owns the full sales cycle, from outbound prospecting and discovery through solution design and close, and partners closely with UPS sales teams and internal stakeholders to deliver measurable customer value.

Successful candidates are curious, data-driven sellers who thrive in a hunter environment, can translate complex solutions into clear business outcomes, and are motivated to help customers protect their businesses while enabling growth.

Responsibilities:
  • Achieve assigned revenue and growth targets by prospecting, developing, and closing new customers
  • Proactively identify, qualify, and pursue new business opportunities through outbound prospecting, referrals, and partnerships across the UPS ecosystem
  • Conduct discovery-based, consultative sales conversations to understand customer risk, business and shipping challenges
  • Position and sell solutions that solve customer problems and deliver measurable value
  • Own the full sales cycle, from initial outreach through close, including pipeline management, forecasting, and deal progression
  • Collaborate with UPS sales partners and internal stakeholders to expand wallet share and accelerate new customer acquisition
  • Deliver a high-quality customer experience through clear, professional verbal and written communication
  • Address and escalate customer issues as needed to support deal success and long-term relationship growth
  • Maintain accurate activity, pipeline, and opportunity data in CRM systems


Job Qualifications

Digital & Data Fluency
  • Ability to understand and articulate the value of digital products, data insights, and analytics and translate them into business outcomes (cost reduction, risk mitigation, efficiency)
  • Ability to leverage existing databases and tools to build targeted prospecting lists and prioritize opportunities
  • Proactively stays current on products, services, and market conditions to effectively position solutions and add customer insight


  • Comfort discussing concepts such as APIs, system integrations, dashboards, automation, and data flows (no coding required)


Consultative & Value-Based Selling Skills
  • Proven experience in consultative selling, discovery-based conversations, and solution design
  • Ability to uncover customer workflows, pain points, and operational gaps


Cross-Functional Collaboration
  • Experience collaborating with product, technology, operations, underwriting, or analytics teams
  • Ability to act as the "voice of the customer" back into product and solution design to improve market fit and sales effectiveness
  • Comfort participating in pilots, betas, or early-stage product rollouts


Sales Skills
  • Digital and data literacy with the ability to translate technical concepts into customer value
  • Consultative, insight-led selling approach
  • Strong CRM and pipeline discipline (Salesforce)
  • Comfort selling evolving products and solutions in a changing environment
  • Ability to collaborate cross-functionally with product, technology, and operations teams
  • Strong learning agility and curiosity about technology-enabled solutions
  • Ability to build ROI-based business cases
  • Understanding of negotiation techniques, identifying stakeholders, demonstrating an understanding of each stakeholder's objectives


Qualifications

Requirements
  • Bachelor's Degree or International equivalent
  • Hold or obtain (post-hire) a valid property & casualty insurance license
  • 2-3 years of sales experience


Preferred Experience
  • SaaS, fintech, Insurtech, insurance, logistics tech, or supply-chain platforms
  • Selling solutions that combine product + service + insight
  • 3+ years of B2B sales experience


Other Criteria:
  • The internal Grade Level is a 03A
  • Candidate must be geographically located in the same region as position or willing to self-relocate
  • The last day to apply is 10/1/2026 at 11:59pm ET


Employee Type:
Permanent

About United Parcel Service of America, Inc.

United Parcel Service of America, Inc. Careers

There has never been a better time to join the global team at United Parcel Service of America, Inc. (UPS)—a leader in logistics and package delivery services.

Work You’ll Do

Join UPS’s industry-leading team to help drive innovation and operational excellence across one of the world’s most essential service networks. Transform logistics and global commerce with the best minds at UPS, leveraging cutting-edge technology and deep industry expertise. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and customer service. Work with a global team of business and logistics experts to help clients and communities achieve their business goals and meet delivery needs. Collaborate with a dedicated team of over 480,000 professionals worldwide, making UPS not just the biggest, but also one of the most trusted names in the industry.

Introducing the UPS Professional Growth and Development Program

The program is designed to foster leadership and professional skills, helping employees master their career paths within UPS.

Do Innovative Work

Join one of the largest and most respected logistics networks in the world—480,000+ dedicated professionals at the intersection of technology, service, and innovation.

Drive Innovation and Growth

Deliver targeted solutions through a depth and breadth of logistics experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of job opportunities utilizing UPS technology and harness the unparalleled capabilities, global scale, and comprehensive logistics strategy.

Future-proof Your Career

Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how UPS is moving towards smarter logistics solutions: [With Advanced Tracking Systems] UPS enhances package tracking capabilities, ensuring timely deliveries and customer satisfaction. Logistics management solutions position UPS as a leader in global commerce, providing robust tools essential for modern logistics needs.

The UPS Commitment to Diversity and Inclusion

UPS’s commitment to diversity, equity, and inclusion is integral to building a stronger, more creative team that reflects the global communities it serves. Through diversity training and leadership development, UPS fosters an inclusive environment where all employees can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPS looks for passionate, curious, creative, and solution-driven team players. SEARCH UPS JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPS.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at United Parcel Service of America, Inc.
Learn more about United Parcel Service of America, Inc.
Industry
Transportation
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at United Parcel Service of America, Inc.

More Finance & Insurance Jobs

Find similar UPS Digital Business Development Officer jobs:

NationwideBoston, MA