Salary range (but not limited to): 80,700 - 98,700 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We are looking for a Unit Manager, Facilities, to join our growing team! Location: Ottawa, Ontario (in-person at the office, 5 days a week) What you'll do here:

• Lead and supervise teams in the Ottawa office with occasional travel to the sites and in Canada to attend management offsites.
• Manage the day-to-day activities of the Facilities and Reception teams and provide support to business operations.
• Manage the day-to-day activities of the Facilities' team in Ottawa and provide support for business operations. Supervise and coach the teams.
• Supervise the work of the team responsible for managing the facilities inquiries. Support Manager in implementing, monitoring, and reinforcing IFC-wide safety policies and protocols within their area of operations.

• Supervise the work of the Ottawa team responsible for reception duties and inbound calls. Support Manager in implementing, monitoring, and reinforcing IFC-wide safety policies and protocols within their area of operations.
• Drive team performance and support employee growth and engagement.
• Review, update and improve business processes to support operational excellence.
• Collaborate with people at all levels of the organization to analyze their requests and suggest solutions that meet their needs while respecting priorities, policies and the strategic budget.
• Manage administrative support staff or call centre personnel. Use allocated resources to achieve the team's performance objectives and results.
• Make decisions based on broadly defined policies, procedures and business plans. Assign and coordinate the team's work and oversee day-to-day operations.

What you bring to the table:

• At least three to five years of experience in a similar position.
• Customer-driven.
• Ability to work with thoroughness and integrity.
• Ability to work independently and take initiative.
• Ability to work as part of a team.
• Focus on excellence.
• Strong organizational skills.
• Knowledge of commonly used software, including Microsoft Office suite (Excel, Outlook), Internet Explorer.
• Knowledge of the real estate and building management fields, an asset.
• Manual skills.
• Good oral and written communication skills in English and French.
• [Bilingualism (English-French)] - You will be answering calls and providing services to English-speaking customers on a regular basis.
• No Canadian work experience is required; however, you must be eligible to work in Canada.

#LI-Onsite Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.