Lead the Checkout and Payment assignment and manage its performance.
Collaborate with key stakeholders to promote a customer-focused culture.
Set and analyze performance standards, implementing corrective actions as needed.
Coach and develop a high-performing Checkout & Payment team.
Utilize customer insights and competitor analysis for continuous improvement.
Benefits
Wellness days beyond vacation days
Extended health, dental, and vision coverage for employees and families
RRSP with IKEA matching contributions
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance coverage
Discounts on merchandise and restaurant services
Employee assistance program for wellbeing support
Full Job Description
Job ID: 353708
Date posted: 04/07/2026
What you'll need to have • Minimum 7 years of related experience • Minimum 2 years of managerial experience A day in your life with us • Lead the Checkout and Payment assignment, strategy implementation and manage its performance. • Lead the checkout and payment team and collaborate with key stakeholders to ensure customer-focused culture to create a rewarding customer experience. • Set, analyse and ensure performance standards are met and corrective actions are implemented and sustained to ensure an excellent customer checkout and payments experience. • Lead, coach and develop a competent, high performing Checkout & Payment team, including best practice, processes, and methods. • Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the checkout and payment experience. About this work area At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Unit Checkout & Payment Manager II The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
